Implementation Manager (Operations)

Nornorm; Berlin; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A forward-thinking company in Berlin seeks an Implementation Manager to oversee customer implementations across the DACH region. In this hands-on role, you will lead on-site teams, manage project planning and delivery, and ensure quality standards are met. The ideal candidate has strong experience in project or operations management, excellent communication skills in German and English, and a practical, solution-focused mindset. The position is office-first, emphasizing collaboration and high performance.

Qualifikationen

• Solid experience in project or operations management within an execution-heavy environment.
• Proven experience managing complex projects with multiple stakeholders.
• Strong technical understanding of installations.

Aufgaben

• Lead on-site delivery and ensure quality standards.
• Plan and manage end-to-end installation projects.
• Act as main point of contact for stakeholders.

Kenntnisse

Project management

Operations management

Stakeholder coordination

German (native level)

Fluent English

Jobbeschreibung

The Role

As our new Implementation Manager (Operations), you will join our German team based in Berlin and take end-to-end ownership of customer implementations across the DACH region. You will plan, coordinate, and deliver installation projects in close collaboration with internal teams and external installation partners.

This is a hands-on, execution-focused role combining project and operations management with on-site leadership. You will act as the operational lead, make timely decisions under pressure, and ensure projects are delivered on time, within scope, and to NORNORM’s quality standards. You will also be a part of the global implementation group, sharing and building best practices.

Your responsibilities

• On-site execution & leadership (1–2 days per week): Lead on-site delivery with installation partners and internal teams. Ensure quality and safety standards, provide clear direction where adjustments are required, and make timely decisions to keep projects on track.
• Project planning & delivery: Plan and manage end-to-end installation projects, including timelines, resources, and coordination across internal teams and external partners.
• Stakeholder coordination & communication: Act as the main point of contact for installation partners and internal stakeholders, ensuring clear communication, alignment, and effective issue resolution.
• Quality, risk & issue management: Ensure installations meet agreed specifications and quality standards, identify risks early, and find solutions when a problem occurs.
• Performance tracking & improvement: Track key KPIs related to delivery, cost, and customer satisfaction, and use insights to improve processes and partner performance.

Skills & experience

• Solid experience in project or operations management within an execution-heavy environment involving physical goods and on-site delivery (e.g. installation, logistics, warehousing, or similar).
• Proven experience managing complex projects with multiple stakeholders.
• Strong technical and hands-on understanding of installations or craftsmanship, enabling you to assess quality, challenge solutions, and guide on-site teams.
• German (native level) and fluent English.

Personal traits

• Practical and solution-focused, with a strong operational mindset
• Action-oriented, making decisions and following through
• Clear and straightforward communicator, easy to work with and able to push back when needed in a constructive way

About NORNORM

NORNORM operates in a large and traditional industry that is undergoing meaningful change, with the DACH region as a key priority. As part of our Berlin-based team, you will play a direct role in improving how we deliver projects on the ground.

Backed by a strong industrial partner in the furniture industry and experienced growth equity investors, we operate from our Berlin hub and support customers and projects across the DACH region in a dynamic, execution-focused environment.

You will join a hands-on and collaborative team that values ownership, reliability, and clear ways of working. We work with a give-and-get mindset: when you take responsibility, contribute ideas, and deliver results, you are trusted with greater responsibility and opportunities to grow.

This role is office-first: We value flexibility, but we believe strongly in the energy, collaboration, and fast learning that comes from being part of a high-performing sales floor. Being together accelerates development, boosts motivation, and ensures that our outbound engine runs at full speed.

Please note that we unfortunately do not offer relocation support or visa sponsorship. An existing permission to work in the EU is therefore a mandatory requirement.