Hotel Manager

Hilton. For The Stay; Berlin; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A leading hospitality company in Berlin is seeking a Night Manager to oversee the Front Office Team during night hours. You will ensure exceptional guest experiences, manage first impressions, and resolve any issues that arise. The ideal candidate will have supervisory experience, excellent leadership skills, and a commitment to high-quality customer service. This position offers a unique opportunity to lead and develop a dedicated team in a dynamic environment.

Qualifikationen

• Previous supervisory experience in the hotel/leisure/retail
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team

Aufgaben

• Oversee entire Front Office operation to maintain high standards.
• Serve as point of contact for regular and VIP Guests.
• Maximize room occupancy at best rates and use up-selling techniques.

Kenntnisse

Supervisory experience in Front Office

High level of IT proficiency

Excellent leadership skills

Interpersonal communication skills

Accountability and resilience

Customer service commitment

Ability to work under pressure

Teamwork ability

Tools

Front Office Management Systems

Jobbeschreibung

Overview

A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

What will I be doing?

As Night Manager you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Night Manager is responsible for managing the first impressions of our Guests and therefore must perform the following tasks to the highest standards:

• Oversee the entire Front Office operation to maintain high standards
• Serve as a point of contact for regular and VIP Guests
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Understand and demonstrate correct procedures regarding the acceptance of foreign currencies credit cards and cash in accordance with the hotel credit policy
• Represent the Hotel Manager and other senior managers in their absence taking full responsibility of the hotel
• Manage record and promptly resolve issues or emergencies that arise
• Demonstrate current knowledge of hotel products services pricing and policies as well as knowledge of the local area
• Act in accordance with all security and emergency procedures and manage the instigation of these as required
• Compile adequate handover to Early staff / Duty Manager
• Attend appropriate training courses when required and assist with the Night Team's training and development efforts
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Conduct annual and mid-year Appraisals with Team Members
• Conduct Health and Safety Checks and Night Walks and maintain a good status awareness of all hotel areas
• Assist other departments as necessary

What are we looking for?

Night Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Previous supervisory experience in Front Office within the hotel/leisure/retail
• High level of IT proficiency
• Excellent leadership interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in the hotel industry
• Previous experience with Front Office Management Systems
• Previous experience with cash handling

What will it be like to work for Hilton?

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!