[Hiring] User Experience Manager @BCBST BlueCross BlueShield of Tennessee, Inc.

BCBST BlueCross BlueShield of Tennessee, Inc.; Deutschland; Remote; EUR 75.000 - 110.000; Vollzeit

Zusammenfassung

A healthcare insurance provider is hiring a remote User Experience Manager to lead the UX strategy and manage a high-performing team. The role involves enhancing member experience through UX efforts and collaboration with cross-functional teams. Ideal candidates will have 7+ years in digital experiences and strong leadership skills.

Leistungen

Opportunity to shape digital UX vision

Mentorship of a high-performing UX team

Application of design thinking

Qualifikationen

• 7+ years of experience in strategic planning for digital experiences.
• 5+ years of experience in digital design research, usability, and accessibility.
• 5+ years of leadership experience managing cross-functional teams.

Aufgaben

• Define and drive UX strategy.
• Manage UX team capacity and prioritize projects.
• Monitor and share the impact of UX efforts on the member experience.

Kenntnisse

Strategic planning for digital experiences

Relationship building

Negotiation

Conflict resolution

Usability

Accessibility

Project management

Statistical analysis

Continuous improvement methods

Ausbildung

Bachelor's Degree or equivalent work experience

Tools

Microsoft Office (Outlook, Word, Excel, PowerPoint)

Jobbeschreibung

Overview

Sep 19, 2025 - BCBST BlueCross BlueShield of Tennessee, Inc. is hiring a remote User Experience Manager. Location: USA.

Role Description

This role involves leading the UX strategy and managing a high-performing UX team to enhance member experience.

Responsibilities

• Define and drive UX strategy
• Manage UX team capacity, prioritizing projects to align with critical initiatives
• Guide and mentor UX team on best practices and emerging trends
• Monitor and share the impact of UX efforts on the member experience
• Build and streamline UX research processes
• Plan and conduct design sprints and workshops in collaboration with Consumer Experience and Digital Design teams
• Collaborate with cross-functional teams to ensure best-in-class user experience

Qualifications

• Bachelor's Degree or equivalent work experience required
• 7 years of experience in strategic planning for digital experiences with demonstrated skills in relationship building, negotiation, and conflict resolution
• 5 years of experience in digital design research, usability, and accessibility
• 5 years of leadership experience managing multiple, cross-functional teams
• 1 year of experience driving complex projects from start to finish
• 1 year of experience in project management, statistical analysis, and continuous improvement methods

Requirements

• Ability to quickly take complex technical subjects and distill them into user-friendly presentations and digital communications
• Ability to work independently with minimal supervision or function in a team environment sharing responsibility, roles, and accountability
• Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint)
• Must be a team player, be organized, and have the ability to handle multiple projects
• Excellent oral and written communication skills

Benefits

• Opportunity to shape digital UX vision while partnering with strategy, product, and development teams
• Mentorship of a high-performing UX team
• Application of design thinking to uncover opportunities
• Translation of research insights into meaningful outcomes