[Hiring] Relocation Coach @PerchPeek

PerchPeek; Deutschland; Remote; EUR 20.000 - 40.000; Teilzeit

Zusammenfassung

A relocation assistance company is hiring a Flexible Relocation Coach to support clients through their relocation journeys. No prior experience is necessary as comprehensive training is provided. This remote role offers flexibility and is ideal for individuals with strong customer service skills and the ability to work independently. The position is paid per project based on complexity and skills, with negotiation during the interview process.

Qualifikationen

• Available during GMT/CET business hours.
• Fluency in English; awareness of cities and lifestyles in EMEA.
• Bonus for knowledge of MENA region or languages such as French, Italian, Spanish, German, Portuguese, Arabic.

Aufgaben

• Support relocators throughout their journey as a main contact.
• Communicate needs and provide guidance via the PerchPeek app.
• Handle complex enquiries to ensure the best outcomes for relocators.
• Familiarise with PerchPeek’s products and guide relocators on using the App.

Kenntnisse

Fluency in English

Organisational skills

Customer obsession

Attention to detail

Adaptability

Jobbeschreibung

Aug 08, 2025 - PerchPeek is hiring a remote Relocation Coach. Salary: pay rates are negotiable based on project complexity. Location: UK.

Hello!

Thanks for checking out our posting for the Flexible Relocation Coach (EMEA) position at PerchPeek! We know that finding your next role is as exciting as it can be exhausting. So, with that in mind, we’ve tried to keep our description simple and cliché-free to help you decide if PerchPeek and this role are a good match for you.

What is PerchPeek?

Have you ever relocated? If so, you probably know how overwhelming it can be—immigration hoops, tax implications, housing, shipping, utilities, banking…the list goes on. No matter where in the world you go, relocating is complicated, time-intensive, and stressful. PerchPeek was conceived to change that.

For relocators, our goal is to guide them through every step of their move with a delightful mix of tech, coaching, content, and partnerships which work together to make relocating simpler, faster, and more fun.

For employers, we streamline the entire process of supporting international Mobility into one easy-to-use platform, turning Mobility into a strategic advantage for thriving globally.

Now you know why we’re so passionate about what we do!

Scope of Work

Flexible Relocation Coaches work with PerchPeek to support surges in business volume, provide flexibility for capacity planning, and improve coverage to support relocators across multiple markets and timezones. This role will work within a network of third-party consultants and with PerchPeek’s Network Manager to deliver quality customer experience in line with customer requirements and PerchPeek’s SLAs for quality and productivity.

Previous experience in the Global Mobility or Relocation industry and knowledge of relocation management and/or destination services is helpful, but not essential, as we’ll provide a free training course on how to become a successful Relocation Coach! You’ll also receive paid training on all of our internal systems.

In more detail, Flexible Relocation Coaches will be contracted to deliver end-to-end Relocation Coach services to a diverse portfolio of relocators by:

• Building trusted relationships with relocators over the duration of their relocation journey as their main point of contact, delegating tasks when appropriate.
• Communicating with relocators via a) the PerchPeek app and b) through consultative and supportive calls to understand the customer’s needs, explain relocation services, and provide expertise, guidance & support to relocators within your portfolio.
• Handling difficult or complex relocator enquiries or situations, using critical judgement to ensure the best outcomes for your movers, including escalating these as appropriate.
• Providing “the right expertise at the right time” on all aspects of the relocation journey and life in the destination country to equip relocators to integrate successfully into their new location.
• Supporting relocators in understanding and abiding by their company’s relocation policy, including management of their relocation allowances.
• Recommending and coordinating additional relocation services from providers, working within PerchPeek’s Supply Chain. Examples include immigration, tax, or shipping providers.
• Ensuring systems are used correctly and data is accurate for analysis, reporting, and insights.
• Supporting the rollout of process improvements by engaging with new processes and tools.
• Delegating relevant tasks to Relocation Assistants or third-party consultants, monitoring service delivery to ensure high quality within SLAs.
• Managing escalations, delivery issues, and inefficiencies to meet service requirements and policies.
• Familiarising yourself with PerchPeek’s products and guiding relocators on using the Relocator App and content.
• Contributing to the content library and sharing knowledge with other Relocation Coaches.

Requirements

• You must be available during GMT/CET business hours.
• Fluency in verbal and written English, with awareness or knowledge of major cities and lifestyle norms in EMEA regions.
• Bonus if you have lived or relocated within Europe or have knowledge of the MENA region.
• Bonus if you speak one or more of these languages: French, Italian, Spanish, German, Portuguese, Arabic.
• No prior relocation experience is required, as we provide comprehensive free training and upskilling to prepare you as a Relocation Coach!

This Might Be a Fit If...

You might be an ideal Relocation Coach if you’ve previously worked as a Customer Success Manager, Concierge, Personal or Executive Assistant, Support or Operations Specialist, or if you’ve worked in industries like travel, hospitality, SaaS startups, or HR.

We value:

• Customer Obsession: prioritizing the customer’s needs.
• Organisation, Efficiency, and Time Management.
• Clear and concise communication tailored to individuals.
• Ability to move quickly and handle challenges.
• Attention to detail in all aspects of relocation.
• Adaptability in ambiguous or challenging situations.
• Autonomy and ability to thrive remotely.

Pay

This is a flexible contract position, paid on a per-project/per-customer basis.

Pay rates depend on project complexity and skills, and are negotiable. We will discuss during the interview.

Ready to be a Perchy?

No full cover letter needed! Share your resume and answer the application questions.

If selected, you’ll be invited to a video call with the PerchPeek team.

We look forward to your application. Good luck!

Note: We are an Equal Opportunity employer and encourage diverse applicants. Even if you don’t meet every qualification, we encourage you to apply.