[Hiring] Healthcare Scheduling Coordinator @ISTA Personnel Solutions

ISTA Personnel Solutions; Deutschland; Remote; EUR 25.000 - 39.000; Vollzeit

Zusammenfassung

A dynamic BPO company is hiring a remote Healthcare Scheduling Coordinator to manage patient scheduling and facilitate communication between patients and healthcare providers. Candidates should have 1-2 years of relevant experience and excellent organizational skills. This role offers flexibility with after-hours responsibilities and requires effective problem-solving and attention to detail.

Qualifikationen

• 1 - 2 years' experience in scheduling and coordination, preferably within a healthcare or home care service.
• Must be able to prioritize and multitask in a fast-paced environment.

Aufgaben

• Schedule and manage appointments for patients.
• Serve as the primary point of contact for patients and healthcare providers.
• Maintain accurate records of patient appointments.
• Collaborate with home care teams for patient needs.
• Address scheduling conflicts and find solutions.
• Input patient information in the scheduling system.
• Ensure compliance with healthcare regulations.

Kenntnisse

Scheduling coordination

Exceptional communication skills

Problem-solving

Attention to detail

Microsoft Office proficiency

Jobbeschreibung

Sep 12, 2025 - ISTA Personnel Solutions is hiring a remote Healthcare Scheduling Coordinator. Location: South Africa.

ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency — we operate as a dedicated extension of our U.S.-based clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.

We are seeking a Healthcare Scheduling Coordinator (After-Hours) to manage patient and nursing scheduling support, resolve issues, and provide direct client-facing communication. This role requires someone confident, personable, and able to handle an after-hours schedule while working independently.

Working Hours (SAST | 30 hours per week)

• Sunday: 11:00 PM – 5:00 AM
• Monday: 11:00 PM – 5:00 AM
• Friday: 12:00 PM – 3:00 PM and 11:00 PM – 5:00 AM (split shift)
• Saturday: 2:00 PM – 11:00 PM (Tuesdays, Wednesdays, and Thursdays are off days)

PLEASE NOTE

• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
• Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.

Job Functions

• Appointment Coordination: Schedule and manage appointments for patients, ensuring that all necessary resources and personnel are available.
• Communication: Serve as the primary point of contact for patients, families, and healthcare providers, providing updates and addressing any scheduling concerns.
• Patient Management: Maintain accurate and up-to-date records of patient appointments, medical needs, and preferences.
• Home Care Coordination: Collaborate with home care teams to ensure that patient needs are met and that all appointments are scheduled on time.
• Problem Solving: Address scheduling conflicts or issues as they arise, finding solutions that work for both the patient and healthcare provider.
• Data Entry: Input and update patient information in the scheduling system with precision and attention to detail.
• Compliance: Ensure that all scheduling practices comply with relevant healthcare regulations and privacy laws.

Requirements

• 1 - 2 years' experience in scheduling and coordination, preferably within a healthcare or home care service
• Exceptional communication skills
• Must be able to prioritize and multitask in a fast-paced environment
• Strong attention to detail and organized
• Problem solver
• Must be proficient in Microsoft Office

If you are not contacted within 14 working days, please consider your application unsuccessful.

About ISTA Solutions

ISTA Solutions is home to rockstar professionals who aim to be engaged in defining and building an employee centric culture, focused on long term success, work-life balance, and life-long learnings. From the industries we support, to the functions we perform, ISTA has structured ourselves differently from other outsourcing companies; effectively setting ourselves apart from the rest of the pack. If you are looking for something new and something different, where you are engaged not only in your own success but in defining and building the culture you want to belong in, you\'ve come to the right place.