Head ofCustomer Interaction und Business Intelligence Solutions (f/m/d)

IT-Systemhaus der Bundesagentur für Arbeit; Essen; Hybrid; EUR 80.000 - 100.000; Vollzeit

Zusammenfassung

A leading energy technology company is seeking a Head of Customer Interaction and Business Intelligence Solutions to lead an international team focused on digital transformation. This role involves driving innovative digital solutions like Conversational AI and analytics for enhanced customer experiences across multiple business units. Candidates should have proven experience in leading transformation projects and strong strategic skills. A hybrid work model is offered, along with competitive benefits including extensive vacation and development opportunities.

Leistungen

30 days paid vacation plus holidays

Company-sponsored health membership

Hybrid work model

Subsidised mobility options

Company pension scheme

Qualifikationen

• Proven experience in leading digital transformation projects in customer interaction.
• Fluency in English and willingness to travel; German is a plus.
• Ability to consult and inspire senior stakeholders across business units.

Aufgaben

• Lead a cross-functional, international team across Germany and Romania.
• Transform customer interaction and business insight with digital solutions.
• Align services with E.ON’s digital strategy and emerging technology trends.

Kenntnisse

Leading digital transformation projects

AI-driven customer solutions

Power BI

Strategic mindset

Strong communication

Jobbeschreibung

Head ofCustomer Interaction und Business Intelligence Solutions (f/m/d)

Beginn

You have a passion for technology and want to make the world a greener place? Join the forefront of energy transition with E.ON's Digital Technology organization, as part of our technology in-house consulting, Expert Services. As a professional services organization, we collaborate closely with our business units, providing pivotal services that accelerate E.ON's ambitious Digital Transformation strategy. If you have a passion for leading the green transition with digital innovation, become a playmaker in our energetic and diverse team of more than 500 Expert Services consultants. It’s on us to make new energy work!

The Team – your impact

As Head of Customer Interaction undamp; Business Intelligence Solutions (f/m/d), you will lead a diverse, international team of experts focused on strategic advisory and delivery of cutting-edge solutions in the fields of Conversational AI and Dashboard-as-a-Service (DaaS). Your team plays a critical role in transforming customer experience through digital avatars, AI agents, and data-driven insights. Together, you will drive E.ON’s ambition to offer seamless and intelligent digital interactions to both internal and external customers.

Your Role – meaningful undamp; rewarding

• Lead a cross-functional, international team across Germany and Romania
• Lead the transformation of customer interaction and business insight capabilities through innovative digital solutions such as Conversational AI, Virtual Agents and analytics-powered engagement.
• Provide strategic consulting and steer solution implementation for internal business units across E.ON
• Align services with E.ON’s digital strategy and emerging technology trends
• Ensure excellence in solution operations and continuous improvement
• Drive the continuous evolution of an established solution portfolio by integrating innovation, customer value and business impact.

Your Profile – authentic undamp; open-minded

• Proven experience in leading digital transformation projects in customer interaction or business intelligence
• Strong strategic mindset and hands‑on experience with AI‑driven customer solutions and Power BI
• Experienced in managing international teams and working in a matrix organization
• Ability to consult, inspire and collaborate with senior stakeholders across different business units
• Open to experimentation and passionate about shaping digital services for impact
• Strong communicator with a high level of ownership and a collaborative spirit
• Fluency in English and willingness to travel required, German skills are a plus

Our Benefits – smart undamp; useful

• Enjoy hybrid work: We combine office collaboration with focused work from home. It’s also possible to go on workation for up to 20 days per year within Europe.
• Advance your development: We grow and we want you to grow with us. Learning on the job, exchanging with others, or taking part in an individual training – our learning culture enables you to bring your personal and professional development to the next level.
• Recharge your battery: You have 30 days of paid vacation per year plus Christmas and New Year's Eve off. Your battery still needs charging? You can exchange parts of your salary for more paid vacation or you can take a sabbatical.
• Stay active undamp; healthy: Benefit from a company-sponsored health membership.
• Elevate your mobility: From car and bike leasing offers to a subsidised Deutschland‑Ticket – your way is our way.
• Think ahead: With our company pension scheme and a great insurance package we take care of your future.
• This is by far not all… We are looking forward to speaking with you about further benefits during the hiring process.

Do you have questions?

For further information please contact the Talent Acquisition Team, [e-mail] . Please understand that for data protection reasons we can only accept applications submitted via our portal. Unfortunately, we cannot consider application documents that reach us by email or post.

What you need to know:

Job Req ID: 237153

Contract type: Permanent

Working time: Full time

Company: E.ON Digital Technology GmbH

Location: Essen, Hannover, München, Berlin, Würzburg, Hamburg, Frankfurt am Main

Function area: IT/Digital; Consulting

Inclusion

It is important to us that people with disabilities have access to a fair application process, providing them with an opportunity to shine. Therefore, our representative body for severely disabled people will be included in the process from an early stage. Please let us know via the application form if you require technical or organisational adjustments during the application process. We will strive to make the required aids available.

Should you not be able to apply online and want to speak someone in person, please contact your local recruiter.