Head of Operations Intelligence & Process Enablement (mwd)

Alteos GmbH; Berlin; Hybrid; EUR 60.000 - 90.000; Vollzeit

Zusammenfassung

A dynamic insurance technology company in Berlin seeks a strategic leader for operational intelligence and process automation. The role involves developing dashboards and KPI frameworks, scaling operations with AI, and driving team growth through transformation training. Candidates should have robust leadership experience and be adept at working with data governance systems. The company offers a hybrid work model, competitive perks, and the opportunity to shape the future of insurance with cutting-edge technology.

Leistungen

Subsidized lunch

One free lunch per week

Discount on BVG ticket

Company e-bike leasing

Urban sports club memberships

Mental well-being app

Team events and weekly yoga classes

Qualifikationen

• Experience in leading teams or cross-functional initiatives.
• Strong ability to build dashboards and KPI systems.
• Proficient with data governance and CRM systems.
• Experience in aligning with Product & Tech teams.
• Eager to utilize AI for operational improvements.
• Strong analytical, communication, and mentorship skills.

Aufgaben

• Develop dashboards and KPI frameworks for operational intelligence.
• Scale processes using automation and AI.
• Drive growth through intelligence and training.
• Ensure data quality and governance.
• Collaborate with COO on strategic decisions.
• Establish feedback loops for continuous improvement.

Kenntnisse

Succession Planning

Growing Experience

Expense Management

Management Experience

Operations Management

Leadership Experience

Negotiation

Relationship Management

Tools

Looker

Power BI

Tableau

Metabase

HubSpot

Salesforce

Jobbeschreibung

These tasks are waiting for you

• Further build Alteos operational intelligence layer by developing dashboards KPI frameworks and data standards across support claims and partner operations.
• Scale processes with automation and AI identifying opportunities to improve speed scalability and business decision-making.
• Drive growth enablement across teams through intelligence and transformation training stakeholders on tools data literacy and performance management.
• Ensure data quality and visibility implementing governance controls and real‑time reporting across CRM and operational systems.
• Act as a strategic partner to the COO collaborating closely with Product & Tech on automation integrations and roadmap alignment.
• Establish feedback loops that turn operational and customer insights into improvements across Product Marketing and Service.

This is what you bring to the table

• You’ve led people or complex initiatives whether as a team lead or cross‑functional owner.
• You know how to build dashboards and KPI systems using tools like Looker Power BI Tableau Metabase or HubSpot.
• You’re confident with data governance CRM systems (ideally HubSpot Salesforce) and operational tool stacks.
• You work well with Product & Tech align on roadmaps and translate business needs into scalable systems.
• You’re curious about AI and eager to use it to improve speed intelligence and operations.
• You think analytically communicate clearly and enable others to work confidently with data and process.

What we offer

Together with our investor AXA we offer a combination of entrepreneurial freedom, leading technological know‑how, reliability and extensive experience in the conception and management of insurance solutions that is rather unusual for the insurance industry.

When you become part of our team you can expect to work with incredibly versatile and talented colleagues.

• The opportunity to lead and grow an exciting team.
• The opportunity to shape the future of insurance by contributing to the strategy and success of Alteos and further advancing one of the world’s leading core insurance systems.
• Modern working in the middle of Berlin’s City-West with a wide range of perks and benefits. To name a few: subsidized lunch & one free lunch a week, discount on BVG ticket, company (e‑)bike leasing, urban sports club, mental well‑being app.
• Many opportunities to connect with your colleagues outside of daily work: team events, weekly yoga classes, team runs and more.
• A flexible work model (hybrid working role).

Key Skills

• Succession Planning
• Growing Experience
• Expense Management
• Management Experience
• Rackspace
• Laboratory Management
• Senior Leadership
• Operations Management
• Relationship Management
• Leadership Experience
• negotiation
• Taxonomy

Job Details

• Employment Type: Employee
• Experience: years
• Vacancy: 1