Head of Customer Analytics (f / m / d)

Mytheresa; München; Vor Ort; EUR 80.000 - 120.000; Vollzeit

Zusammenfassung

A leading global digital luxury shopping platform is seeking a Head of Customer Analytics in Munich. This role requires 7+ years of experience in customer analytics, where you will lead a team of data scientists and analysts to create customer insights and drive data-driven decisions. The ideal candidate will have strong management skills and an advanced understanding of statistical methods. The position offers flexible working options and numerous employee benefits, including a generous holiday allowance and discounts.

Leistungen

Up to 32 days of holiday

Mobile office options

Language & e-learning courses

Staff discount

Company pension scheme

Discounted gym memberships

Access to LinkedIn Learning

Mental health support

Employee Share Purchase Plan

Qualifikationen

• 7+ years of experience in Customer Analytics, Data Science, or a similar role.
• Strong understanding of customer analytics and targeted customer communication.
• Advanced knowledge of statistical methods and tools.

Aufgaben

• Create customer insights and drive data-driven decisions.
• Lead cross-functional teams and manage customer analytics projects.
• Develop Customer Analytics Roadmap and prioritize projects.

Kenntnisse

Customer Analytics

Data Science

Leadership

Analytical Thinking

Communication

Statistical Methods

SQL

Python

R

Excel

Tools

Power BI

Tableau

Jobbeschreibung

Head of Customer Analytics (f / m / d)

To support our Customer Analytics team we are searching for a Head of Customer Analytics (f / m / d) to be based in our Munich office.

WHAT YOU WILL DO

• You are responsible for creating customer insights and advanced customer analytics and for driving customer‑centric, data‑driven decisions across business units
• You are leading the Customer Analytics team, managing a cross‑functional team of data scientists, business analysts and campaign managers
• The team owns customer analytics and customer insights incl. customer segment definitions, identification of customer base development trends, creation of growth strategies per segment / department group, developing customer behavior modelling, and executing custom‑targeted campaigns
• You develop the Customer Analytics Roadmap for business and analytical projects, proactively identifying potential for Customer Analytics to drive business value
• You encourage collaboration with other teams including Customer Experience, Retail, E‑Mail Marketing, Online Marketing, Shop Management, BI, IT etc.
• You prioritize projects in your team in line with the customer analytics roadmap
• You manage your team members’ individual development with on‑the‑job sparring and by providing dedicated individual development plans

WHO YOU ARE

• 7+ years of experience in Customer Analytics, Data Science, Marketing Automation, CRM or a similar role
• Strong understanding of customer analytics, behavioural modelling, CRM business drivers and targeted customer communication
• Strong management skills, analytical and strategic thinking
• Advanced, hands‑on knowledge of statistical methods and tools (e.g. SQL, Python, R, Excel)
• Experience in advanced analytical modelling / predictive analytics projects
• Very good Excel skills, experience with Power BI or Tableau are a plus
• Fluent in Business English, experienced in stakeholder communication on all levels of data literacy and seniority including experience in collaboration with C‑levels
• Experience in leading a culturally diverse (project) team, working in a complex organisational environment and driving change across the organization and within your department

WHAT WE OFFER

• Up to 32 days of holiday, depending on the length of service, starting with 28 days
• Mobile office with up to 20% of your total contracted hours (job and position permitting)
• 10 days / year of mobile office abroad in EU‑countries (job and position permitting)
• Language & e‑learning courses
• Staff discount of up to 30%
• Company pension scheme
• Discounted membership for selected sports platforms & gyms
• Discounted travel card
• Access to LinkedIn Learning
• Individual support on mental health & well‑being (e.g. compatibility work and family life)
• Social Day
• Employee Share Purchase Plan

WHO WE ARE

Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high‑end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.

Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,900 employees from over 100 countries work passionately to provide the best shopping experience.

Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.