Guest Services Host

Staycity Group; Berlin; Vor Ort; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

A vibrant hospitality company in Berlin seeks a Guest Services Host to create memorable experiences for guests in a high-paced environment. The ideal candidate will engage guests through excellent communication and teamwork, embodying the brand's values. Full training will be provided, and the role offers various benefits including flexible working patterns and bonuses.

Leistungen

Flexible working patterns

Bonus scheme

Discounted overnight stay rates

Refer and earn scheme

Education support

Volunteer days

Employee Assistance Program

Qualifikationen

• Experience engaging guests in a hospitality environment is helpful.
• Willingness to learn and adapt to a high-paced setting.

Aufgaben

• Engage guests, creating a fun and dynamic atmosphere.
• Deliver excellent service as a brand ambassador.
• Personalize guest experiences through attentive communication.

Kenntnisse

Prior experience in a similar role

Excellent communication skills

Teamwork

Ability to innovate and improve

Jobbeschreibung

Welcome to Wilde, a thriving, exciting, and rapidly expanding aparthotel operator making waves across Europe! With multiple new aparthotels opening each year, we are on an unstoppable journey, with properties in iconic cities like London, Berlin, Edinburgh, Lisbon, and Vienna.

We are looking for our next Guest Services Host at Wilde to work across our public areas, lobby, reception, and R&B spaces. Embrace a high-paced, evolving environment with enthusiasm and curiosity. At Wilde, we’re not just an aparthotel group: we're a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact. Our Irish heritage blends with local cultures to create unique experiences in each city and at each Wilde property.

Benefits:

• Flexible working patterns
• Bonus scheme rewarding high performers, based on core values and tied to property goals
• Discounted rates for overnight stays for you and your loved ones
• Refer and earn scheme - earn up to £/€550
• Education support to foster new skills
• Volunteer days: 2 paid days per year
• Employee Assistance Program (EAP) for support for you and your family

We would love you to have:

• Prior experience in a similar role is helpful, but full training will be provided!

What you can do for us:

• Engage guests in our dynamic lobby, bar, and host stand, creating a fun, fresh, and fast-paced environment while delivering excellent service.
• Become the ultimate brand ambassador by taking ownership of your role with enthusiasm, energy, and flair, representing Wilde with pride.
• Create memorable experiences for guests through confident communication and teamwork.
• Strive for excellence daily by setting ambitious goals and exceeding them.
• Greet guests warmly from the moment they arrive, ensuring they feel welcome and at home.
• Learn guest preferences to provide personalized, thoughtful service.
• Seek opportunities to innovate and improve, driving us toward greater success.
• Lead with kindness and respect, fostering an inclusive and valued team environment.
• Participate in local charity events and initiatives, building strong community relationships.

Start your Wilde journey today! Click "apply" now!