Guest Experience Expert (mwd)

Marriott Hotels Resorts; Köln; Vor Ort; EUR 24.000 - 30.000; Vollzeit

Zusammenfassung

A global hospitality company in Köln is seeking a full-time Guest Experience Expert to enhance guest interactions and ensure a memorable experience. The candidate will manage operational tasks and guest requests while maintaining professionalism and quality standards. No prior work experience is required, but candidates should possess a high school diploma or equivalent and be bilingual. This role promotes diversity and equal opportunity within the workplace.

Qualifikationen

• Must have a high school diploma or G.E.D. equivalent.
• No related work experience is required.
• No supervisory experience is necessary.

Aufgaben

• Create a memorable and unique guest experience throughout the stay.
• Process operational needs and address guest requests.
• Uphold company policies and maintain confidentiality.

Kenntnisse

Bilingual

Linux Administration

Documentation

LNG

Entry Level Finance

Ausbildung

High school diploma or G.E.D. equivalent

Jobbeschreibung

Position Summary

Our jobs arent just about giving guests a smooth check-in and check-out. Instead we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs addressing guest requests completing reports or sharing the highlights of the local area the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in there are a few things that are critical to success creating a safe work place following company policies and procedures maintaining confidentiality protecting company assets upholding quality standards and ensuring your uniform personal appearance and communications are professional. Guest Experience Experts will be on their feet and moving around (stand sit or walk for an extended time) and taking a hands-on approach to work (move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts to get it right for our guests and our business each and every time.

Preferred Qualifications

• Education : High school diploma or G.E.D. equivalent.
• Related Work Experience : No related work experience.
• Supervisory Experience : No supervisory experience.
• License or Certification : None

Key Skills

• Bilingual
• Linux Administration
• Documentation
• LNG
• Entry Level Finance

Employment Type

Full-Time

Experience

years

Vacancy

1

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.