Guest Arrival Expert Bellstaff (mfd) Berlin Marriott Hotel

Marriott Hotels Resorts; Berlin; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading international hotel chain in Berlin is seeking a Guest Arrival Expert to enhance guest experiences from arrival to departure. This role involves delivering a range of services, processing operational needs, and addressing guest requests to ensure memorable stays. The ideal candidate must possess professional German language skills, excellent communication, and customer service abilities. A high school diploma is required. This position is full-time with various responsibilities aimed at providing a quality experience for guests.

Aufgaben

• Deliver a wide range of services that guide guests through their arrival and departure experiences.
• Process operational needs and address guest requests.
• Create a memorable experience for guests.

Kenntnisse

Customer Service

Communication

Accounts Receivable

Financial Risk Assessment

Product Knowledge

Accounts Payable

Ausbildung

High school diploma or G.E.D. equivalent

Jobbeschreibung

Professional German language skills are mandatory for this position.

POSITION SUMMARY

First impressions are everything. When guests arrive at our hotels we want that impression to be memorable. The same goes for departures. When guests leave we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs addressing guest requests completing reports or sharing the highlights of the local area the Guest Arrival Expert makes transactions feel like part of the experience.

No matter what position you are in there are a few things that are critical to success creating a safe workplace following company policies and procedures maintaining confidentiality protecting company assets upholding quality standards and ensuring your uniform personal appearance and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand sit or walk for an extended time) and taking a hands‑on approach to work (move lift carry push pull and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Required Experience : Staff IC

Key Skills

• Accounts Receivable
• Customer Service
• Accounting & Finance
• Financial Situation
• Custtomer Relationship
• Product Knowledge
• Communication
• Customer Accounts
• Financial Risk Assessment
• Financial Risk Analysis
• Risk Control
• Payment Method
• Financial statement
• Business Relationships
• Accounts Payable

• Employment Type: Full-Time
• Experience: years
• Vacancy: 1