Global Service Delivery Specialist for Mobility Services (m / w / div.) - Safety Related Services

Bosch Service Solutions Magdeburg GmbH; Leipzig; Vor Ort; EUR 45.000 - 65.000; Vollzeit

Zusammenfassung

A leading global mobility services provider in Leipzig is seeking a Global Service Delivery Specialist to enhance service delivery and quality standards in Safety-Related Services. Key duties involve managing processes, analyzing quality data for improvement, and developing training programs in collaboration with global teams. Candidates should hold a relevant degree, possess strong skills in customer care, and have experience in Safety-Related Services. Excellent communication in English is essential, with German skills preferred.

Qualifikationen

• Experience in Safety-Related Services, including Roadside Assistance.
• Excellent English communication skills, with German as an advantage.
• Highly independent, structured, and self-motivated.

Aufgaben

• Define, implement, and monitor processes, KPIs, and quality assurance protocols.
• Analyze quality data to drive continuous improvement.
• Partner with the Global Training Team to refine training materials.

Kenntnisse

Customer Care

Safety-Related Services

Reporting tools

Microsoft Office Suite

Analytical skills

Ausbildung

University degree or equivalent vocational training

Jobbeschreibung

Global Service Delivery Specialist for Mobility Services (m / w / div.) - Safety Related Services

Rosa-Luxemburg-Straße 16, 04103 Leipzig, Germany

Full-time

Bosch Service Solutions Magdeburg GmbH

Company Description

At Bosch, we shape the future with high-quality technologies and services that inspire enthusiasm and improve people’s lives.

Our promise to our employees is rock-solid : we grow together, enjoy our work, and inspire one another.

Welcome to Bosch.

Bosch Service Solutions Magdeburg Leipzig GmbH looks forward to receiving your application!

Job Description

We are seeking a dedicated professional to join our Global Service Delivery Team for Connected Mobility Services. In this role, you will be active in establishing and maintaining harmonized service delivery and quality assurance standards across our international Mobility locations.

You will provide support for the implementation of new services and ongoing operations in global sites, with a primary focus on Safety-Related Services (SRS). A core responsibility will be to facilitate knowledge transfer concerning evolutions in SRS services, processes, and associated tools.

Your key accountabilities will include :

• Process & Quality Management: Define, implement, and monitor processes, Key Performance Indicators (KPIs), quality assurance protocols, and tool development initiatives.
• Continuous Improvement: Analyze quality data, identify recurring trends, and report findings to drive continuous improvement.
• Develop and implement targeted quality requirements and training programs, collaborating with subject matter experts, the Global Trainer Manager, and the Global Quality Manager.
• Contribute to executive-level quality performance reports and presentations.
• Training & Development: Partner with the Global Training Team to continuously refine training materials and process standards, ensuring a unified SRS process.
• Create and maintain comprehensive training and knowledge documentation.
• Quality Assurance Standards: Collaborate closely with the Global Quality Team to continuously calibrate and enhance internal SRS quality assurance standards.
• Reporting & Analytics: Develop and analyze reporting mechanisms, monitor operational data, and proactively initiate corrective or improvement measures as necessary.

Qualifications

• Education: University degree or equivalent vocational training preferred.
• Work Ethic: Highly independent, structured, and self-motivated.
• Experience: Experience in Safety-Related Services (SRS), including Roadside Assistance and Emergency Services.
• Demonstrated passion for Customer Care and Mobility Services.
• Proficient in Microsoft Office Suite and general PC operations.
• Skilled in utilizing reporting tools and monitoring Customer Interaction Center data.
• Ability to travel internationally.
• Language: Excellent English communication skills (written and verbal); German language skills a strong advantage.

Additional Information

Your department manager: Carina Koch

Your HR Contact Partner: Zaria Afzal