Global Adoption & Change Consultant

SoftwareONE; Leipzig; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A global technology service provider in Leipzig is seeking an Adoption & Change Consultant to deliver impactful change management services. You will drive user adoption of Microsoft 365 and Copilot technologies by designing creative communication plans and engaging with clients. The ideal candidate has at least 2 years of experience in organizational change management with a strong knowledge of Microsoft 365 tools.

Qualifikationen

• Strong knowledge of Microsoft 365, Exchange, Teams, OneDrive, SharePoint.
• Proven experience in managing organizational change linked to new technology.
• Ability to engage effectively with clients in a service-oriented manner.

Aufgaben

• Deliver ACM services focused on end-user engagement around Microsoft 365.
• Design and lead activities maximizing usage of Microsoft 365 and Copilot.
• Build empathetic relationships with clients and act as a trusted advisor.

Kenntnisse

Microsoft 365 Knowledge

Excellent communication skills

Client engagement

Self-motivated and collaborative

Languages

Jobbeschreibung

Overview

SoftwareOne is undergoing a transformation journey as a global platform, solution, and technology service provider. We help organisations transform their technology landscape and optimise investments in a software-defined, cloud-first world. We serve >65,000 customers globally.

The role

Join our team as an Adoption & Change Consultant and help shape and deliver impactful change across our global customer base. As part of SoftwareOne’s Microsoft Center of Excellence, you will support the design and execution of Adoption & Change Management (ACM) services that empower organisations to fully embrace Microsoft 365 and Copilot technologies.

Your mission is to drive successful user adoption by blending strategic change management with a deep understanding of Microsoft solutions. You’ll work with experts across the global Microsoft CoE on large-scale transformation programmes and help clients unlock the full value of their Microsoft investments.

Main responsibilities

• Adoption & Change Management Projects: Deliver ACM services focused on end-user engagement during transformation and adoption around Microsoft 365 and Copilot. Develop and execute creative communication and training plans to drive user adoption.
• End-user Engagement: Design and lead activities that increase user involvement and maximise usage of Microsoft 365 and Copilot.
• Client Relationships: Build strong, empathetic relationships with clients, acting as a trusted advisor and representing the voice of the user.
• Service Development: Contribute to the design and continuous improvement of professional services and consulting offerings related to Microsoft 365 and Copilot.
• Stakeholder Management: Maintain relationships with key stakeholders, including at C-level, to ensure alignment and project success.
• Documentation: Create and maintain comprehensive documentation covering service design, delivery processes, and best practices.
• Knowledge Sharing: Stay informed about trends and best practices in Copilot technologies and share knowledge across the team.
• Sales Collaboration: Partner with the sales team to identify and develop new opportunities. Support project scoping and estimation based on ACM services.
• Project Involvement: Participate in various transformation projects, gaining hands-on experience with Microsoft 365, Copilot, and broader change management practices.

What we need to see from you

• Microsoft 365 Knowledge: Strong knowledge of Exchange, Teams, OneDrive, SharePoint, and Office 365. Experience with Copilot for M365 is desirable.
• Copilot for Microsoft 365: Practical experience with Copilot features and their adoption within the Microsoft 365 ecosystem.
• Adoption & Change Management: Proven experience (minimum 2 years) in supporting and managing organisational change linked to new technology implementations.
• Excellent communication skills: Ability to engage effectively with clients in a service-oriented manner.
• Client engagement: Strong interpersonal skills to understand client needs and align services.
• Self-motivated and collaborative: Solid organisational and time-management capabilities.
• Project management: Ability to manage multiple projects in a fast-paced environment.
• Languages: Proficiency in any other languages would be beneficial.

Job Function

Software & Cloud

Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments during the recruitment process, please email [e-mail]. Include the role and your country location. A member of our organization who is not part of the decision-making team will discuss your needs, and we will make every effort to accommodate you. Information shared will be stored securely and treated in confidence in line with GDPR.

At SoftwareOne, we are committed to equal employment opportunities for all applicants and teammates, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. We also encourage experienced individuals returning from career breaks to explore our SOAR program.