German User Support Coordinator| Remote in Greece

Cbtalents; Dresden; Remote; EUR 22,320 - 27,900; Full time

Benefits offered by this job

Relocation package for candidates moving to Greece

€300 accommodation support

Performance bonus

25 days of annual leave

Job summary

A dynamic international team is looking for a bilingual customer advisor who speaks fluent German and English to provide support remotely. Responsibilities include responding to client inquiries, maintaining data accuracy, and troubleshooting issues. This role offers a competitive relocation package, performance bonuses, and 25 days of annual leave. Interested candidates, please apply now!

Qualifications

• Fluent in German and good level of English required.
• High school diploma or higher necessary.
• Strong problem-solving and customer-service skills preferable.

Responsibilities

• Respond to consumer inquiries raised through free phone lines.
• Maintain accurate data input of consumer inquiries in the database.
• Troubleshoot using open questions and support documents.

Skills

Problem-solving skills

Fluent German

Good level of English (C1 minimum)

Customer-oriented mindset

Education

High school diploma or higher

Job description

Overview

German User Support Coordinator| Remote in Greece

Job Openings German User Support Coordinator| Remote in Greece

We are looking for a bilingual customer advisor (German + English) to join our team remotely in Greece.Start date: as soon as possible.

Responsibilities

• Respond and record consumer inquiries/questions raised through free phone lines for customers
• Maintain accurate data input of consumer inquiries, questions, and feedback in the customer services database
• Ensure client complaints are dealt with and logged in line with the company’s complaint escalation policy
• Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately
• Troubleshoot using open questions, support documents, and system training
• Offer recommendations to common problems or frequently asked questions

Working hours

Monday to Friday: 10:00 am – 6:30 pm (Greek time)

Saturday and Sunday: 11:00 am – 7:30 pm (Greek time)

40 hours per week (8 hours per day, 5 days a week)

Please note: remote work is allowed only within Greece. You will receive a desktop for work purposes. Travelling or working from outside Greece is not permitted.

Requirements

• High school diploma or higher
• Native or fluent German speaker
• Good level of English (C1 minimum)
• Strong problem-solving and troubleshooting skills
• Customer-oriented mindset

Benefits

• Relocation package (for candidates moving to Greece): Accommodation in a hotel close to the office for the first 3 weeks
• €300 accommodation support with the first salary payment
• Performance bonus
• 25 days of annual leave

If you are interested and meet the requirements, apply now and become part of a dynamic international team!