German speaking IT Servicedesk Technician (f/m/d) - for an established IT security company

Zertificon Solutions GmbH; Berlin; Vor Ort; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

A leading IT security firm in Berlin is seeking an IT support specialist to manage software and hardware issues, employee onboarding, and system maintenance. Candidates should have strong knowledge of Microsoft systems administration, problem-solving skills, and be fluent in German and English. The role offers flexible working hours and benefits such as a free Germany ticket and team events.

Leistungen

Flexible working hours

Free Germany ticket

Job bike leasing

Organic fruit and drinks

Team events

Qualifikationen

• Strong knowledge of Microsoft systems administration.
• Ability to trace issues in monitoring systems.
• Confident in both German (B2) and English (B1-B2).

Aufgaben

• Troubleshoot and resolve software and hardware issues.
• Manage employee onboarding and tool setups.
• Install and maintain PC landscapes.

Kenntnisse

Microsoft systems administration

Troubleshooting

Communication skills

Problem-solving

Basic knowledge of network technologies

Linux administration

Tools

pfSense

Cisco Switches

VMware

Zabbix

Jobbeschreibung

Overview

Zertificon Solutions – Software Manufacturer since 2004. We are IT security specialists: our products encrypt business communications. More than 25% of the 100 highest-revenue companies in Germany, as well as hundreds of medium-sized enterprises across all industries, already use our Z1 encryption solutions. We have big plans and continue to grow steadily. Nearly 120 employees are already working with us in Neukölln. Join our professional, highly qualified team: take on challenges, share your knowledge, learn new things, and discover your potential!

Your tasks

• Be the go-to person for employees in case of software and hardware issues: troubleshoot and resolve problems via Jira help desk
• Take care of employee onboarding: from setting up necessary tools to checking in new devices into the inventory system
• Install, configure, and maintain our PC landscapes (Linux, Windows, Mac OS)
• Take care of the essential office set-up: printers, projectors, and cameras
• Help us keep our IT systems secure: Monitor switches, firewalls, and servers to detect and handle issues

Your profile

• Strong knowledge of Microsoft systems administration (e.g. Windows Server Hybrid Administrator Associate certification)
• Basic knowledge of network technologies (LAN, WLAN, TCP/IP)
• Basic knowledge of Linux administration (Linux essentials)
• Ability to trace issues in monitoring systems and strong troubleshooting skills (operating systems, networking)
• You listen, communicate clearly, and set expectations, ensuring problems get solved while keeping the user experience smooth
• Work with care and empathy
• Ability to work under pressure and strong problem-solving skills
• Confident in both German(B2) and English(B1-B2), making sure nothing gets lost in translation

Experience in the following is advantageous

• pfSense and Fortigate Firewalls
• Cisco Switches
• VMware solutions (incl. vCenter, Hypervisors, Horizon environment)
• Monitoring and logging systems (Zabbix, Graylog, Syslog)

We offer

• Flexible working hours and home office possible
• Mobility: free Germany ticket, job bike leasing or car parking
• Allowances for food (e.g. Lieferando) and internet in the home office
• Benefits in the office: Roof terraces & green courtyard, organic fruit and drinks, parcel acceptance
• Get-together: pizza Friday in the office, regular team events, big summer party