German Speaking Help Desk for Media Streaming Platforms, Athens, Greece

Patrique Mercier Recruitment JP; Wuppertal; Remote; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

A leading recruitment agency is seeking a Help Desk Specialist to support German-speaking customers for a media streaming platform. In this role, you will troubleshoot issues, educate users, and provide top-notch support. Ideal candidates are fluent in German and English, have experience in customer service, and possess strong technical troubleshooting skills. This position offers competitive benefits, including private health insurance and a fully paid relocation package.

Leistungen

Private Health Insurance

Training & Development

Performance Bonus

2 Extra Salaries Per Year

Fully Paid Training

Great Salary

Fully Paid Relocation Package

Qualifikationen

• Fluency in German and English, excellent verbal and written communication skills.
• Experience in customer service or help desk roles is highly desirable.
• Technical troubleshooting skills to assist customers effectively.

Aufgaben

• Deliver outstanding customer support for media streaming services.
• Troubleshoot technical problems and account issues.
• Educate users on platform features to enhance their experience.

Kenntnisse

Fluency in German

Fluency in English

Technical troubleshooting

Customer service experience

Organizational skills

Jobbeschreibung

Overview

Patrique Mercier Recruitment JP is seeking a German Speaking Help Desk Specialist to join a leading media streaming platform in Athens, Greece. This role provides a unique opportunity to work at the forefront of media technology while delivering exceptional support to users. If you're passionate about technology and have a knack for solving problems, this could be the perfect job for you!

Position Overview

As a Help Desk Specialist, you will assist German-speaking customers with their inquiries and technical issues related to media streaming services. You will play a critical role in ensuring that users enjoy a seamless and engaging experience.

Key Responsibilities

• Deliver outstanding customer support via phone, email, and chat for media streaming services.
• Troubleshoot technical problems, account issues, and streaming queries effectively.
• Educate users on platform features to enhance their experience and usage.
• Keep detailed records of customer interactions and resolutions within the CRM system.
• Collaborate with technical teams to escalate and resolve more complex issues where necessary.
• Stay updated on the latest media streaming technologies and best practices.
• Contribute feedback and ideas to improve customer service processes.

Requirements

• Fluency in German and English, with excellent verbal and written communication skills.
• Experience in customer service or help desk roles is highly desirable.
• Technical troubleshooting skills to assist customers effectively.
• Familiarity with media streaming platforms is an advantage.
• Strong organizational skills and the ability to manage multiple priorities.
• Customer-centric approach with a commitment to providing valuable support.
• A collaborative spirit and eagerness to learn in a fast-paced environment.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )