German speaking Customer Support for the office in Lisbon

The lemon Consulting; Remote; EUR 35.000 - 45.000; Vollzeit

Zusammenfassung

A leading consulting firm is looking for a Customer Support specialist who is fluent in German and English. You will take an active role in enhancing service quality and managing customer support cases across various channels. Candidates must have experience in paid campaign management, a degree in Marketing, and strong customer service skills. This role offers comprehensive training and health initiatives to ensure your well-being in a modern office environment.

Leistungen

Monthly meal allowance

Health and Wellbeing initiatives

Comprehensive training and coaching

Qualifikationen

• Native/fluent in German and fluent in English.
• Experience in a Contact Centre or service environment in Ad Tech.
• Strong understanding of digital marketing and advertising.

Aufgaben

• Identify opportunities to enhance service quality.
• Manage and resolve product troubleshooting.
• Collaborate with internal teams for issue resolution.

Kenntnisse

Fluent in German (C2 level)

Fluent in English (B2 level)

Customer service skills

Experience in paid campaign management

Familiarity with social media platforms

Ausbildung

Degree in Marketing or related field

Jobbeschreibung

Position: Customer Support

Location: Lisbon, Portugal

Employment type: Full-time (6 month contract)

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

• Take an active role from day one in identifying opportunities to enhance service quality and elevate the overall user experience.
• Manage and resolve end-to-end product troubleshooting and customer support cases across email and chat channels.
• Own each query and collaborate closely with internal Product Operations and Engineering teams to resolve generic, technical, and product-related issues.
• Maintain strong Customer Satisfaction levels by ensuring high-quality case handling and delivering timely updates throughout the resolution journey.
• Meet service level commitments across channels while driving Best in Class productivity and improving resolution times.
• Partner with internal technical experts to educate advertisers on product features, best practices, and common issue types.

REQUIREMENTS:

• Native/fluent in German both verbal and written (C2 level). Fluent in English (minimum B2 level)
• Experience in paid campaign management is mandatory.
• Degree in Marketing or a related field.
• Background in Digital Marketing.
• Experience in a Contact Centre or service environment within the Ad Tech industry.
• Strong familiarity with social media platforms and a basic understanding of digital advertising.
• Excellent customer service skills.
• Ability to work effectively both independently and as part of a team.

REQUIREMENTS:

• Working schedule: Monday - Sunday, 24/7 rotating shifts
• Modern office in a city center with open spaces, easy to access with public transportation
• Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace
• Support from colleagues with coaching and mentoring opportunities
• Health and Wellbeing initiatives
• Monthly meal allowance and much more.