German speaking Customer Service Representative for Porto office

The lemon Consulting; Hannover; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A customer service firm located in Hannover is looking for a Customer Service Representative to provide top-notch support via phone, email, chat, and social media. Candidates must be native/fluent in German and possess a good command of English. The role involves optimizing customer processes and assisting with inquiries. The position offers comprehensive training, health initiatives, and a convenient office location, all aimed at fostering a supportive work environment.

Leistungen

Modern office environment

Comprehensive training

Health and Wellbeing initiatives

Monthly meal allowance

Qualifikationen

• Native/fluent in German (C2) and fluent in English (B2).
• Previous experience in a Contact Centre or Customer Service.
• Organized and calm in stressful situations.

Aufgaben

• Provide support to customers through various channels.
• Handle inquiries regarding products and services.
• Optimize all customer-related processes.

Kenntnisse

Customer engagement

Active listening

Problem-solving

Technology proficiency

Stress management

Jobbeschreibung

Position: Customer Service Representative

Location: Porto, Portugal

Employment type: Full-time (6 month contract)

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES

• Provide support to customers by phone, email, chat and social media channels
• Handle with all questions and inquiries about products and services
• Actively work on the optimisation of all processes related to customers
• Closely work with other together with other departments, for example Sales and Marketing

REQUIREMENTS

• Native/fluent in German both verbal and written (C2 level). Fluent in English (minimum B2 level)
• Ability to listen actively, identify, apply, and explain service with expertise, clarity, and solve issues in the first contact with customers
• Ability to handle stressful situations
• Previous Contact Centre or Customer Service experience (preferable)
• Enthusiastic and skilled in technology applications (using a smartphone, tablet or computer)
• Good and customer-friendly service
• Curious and persistent in solving issues
• Organized and can keep a cool head even in stressful situations

BENEFITS

• Modern office in a city center with open spaces, easy to access with public transportation
• Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace
• Support from colleagues with coaching and mentoring opportunities
• Health and Wellbeing initiatives
• Monthly meal allowance and much more