German speaking Customer Service Representative for Lisbonoffice

The lemon Consulting; Hannover; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A dynamic consulting firm is seeking a Customer Support representative fluent in German and English for a full-time position. The role involves managing customer calls, resolving issues, and providing excellent service. Candidates should be organized, have prior customer service experience, and be able to handle stressful situations. Benefits include a modern office in the city center, comprehensive training, and health initiatives.

Leistungen

Modern office in city center

Comprehensive initial training

Health and Wellbeing initiatives

Monthly meal allowance

Qualifikationen

• Excellent communication skills in German and English.
• Experience in Customer Service or Call Centre.
• Ability to remain calm under pressure.

Aufgaben

• Manage incoming and outgoing customer calls.
• Resolve customer issues related to orders and logistics.
• Escalate complex issues according to protocols.

Kenntnisse

Fluent in German (C2 level)

Fluent in English (B2 level)

Active listening skills

Problem-solving skills

Customer-friendly service

Jobbeschreibung

Position: Customer Support

Location: Lisbon, Portugal

Employment type: Full-time (6 month contract)

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

• Managed both incoming and outgoing customer calls
• Investigated and resolved buyer, seller, customer, or creator issues, including order and logistics inquiries
• Reviewed reported cases within established turnaround times and quality standards
• Escalated complex or unresolved issues according to company protocols

REQUIREMENTS:

• Native/fluent in German both verbal and written (C2 level). Fluent in English (minimum B2 level)
• Ability to listen actively, identify, apply, and explain service with expertise, clarity, and solve issues in the first contact with customers
• Ability to handle stressful situations
• Previous Contact Centre or Customer Service experience (preferable)
• Enthusiastic and skilled in technology applications (using a smartphone, tablet or computer)
• Good and customer-friendly service
• Curious and persistent in solving issues
• Organized and can keep a cool head even in stressful situations

BENEFITS:

• Working schedule: Monday - Sunday, 24/7 rotating shifts
• Modern office in a city center with open spaces, easy to access with public transportation
• Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace
• Support from colleagues with coaching and mentoring opportunities
• Health and Wellbeing initiatives
• Monthly meal allowance and much more