German-Speaking Customer Service Advisor Airline Legal Support

Cross Border Talents; Germering; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A major international airline is looking for a German-speaking Customer Service Advisor to join their legal support team. The role involves responding to customer inquiries in both German and English, providing guidance on legal rights and documentation while ensuring compliance. Key qualifications include fluency in German and English, alongside strong communication skills. The position is based in Lisbon with a relocation package included, making it an exciting opportunity for those ready to embrace a new city and work environment.

Leistungen

Relocation support to Lisbon

Room in a shared company apartment

Full training provided

Qualifikationen

• Strong problem-solving abilities and comfort handling legal inquiries.
• Excellent communication skills in both German and English.
• Experience in customer service or the airline industry is a plus.

Aufgaben

• Respond to customer inquiries in German and English.
• Provide guidance on passenger rights and legal documentation.
• Document all cases thoroughly in the system.

Kenntnisse

German C1/C2

English B2 or above

Excellent communication

Problem-solving abilities

Attention to detail

Jobbeschreibung

We are seeking a German-speaking Customer Service Advisor to join the legal support team of a major international airline. You will support customers with inquiries related to legal rights, claims, documentation, and regulatory topics while ensuring compliance and delivering exceptional service.

This role is ideal for candidates who enjoy structured work, accuracy, customer interaction, and the aviation environment.

Key Responsibilities

• Respond to customer inquiries in German and English via phone and email
• Provide information and guidance on passenger rights, legal documentation, and claim-related topics
• Ensure accuracy, compliance, and adherence to airline protocols
• Document all cases thoroughly in the system
• Escalate complex situations to specialized teams when needed
• Deliver clear communication with professionalism and empathy

Requirements

• German C1/C2 (mandatory)
• English B2 or above
• Excellent communication and problem-solving abilities
• Comfort handling sensitive or legal-related customer inquiries
• Strong attention to detail and compliance
• Experience in customer service, claims, or the airline industry is a plus
• Availability to relocate to Lisbon and work 100% on-site
• Ready to start on 4 December 2025

Working Hours

• Monday to Friday, including bank holidays
• 08:00 17:00 (Portuguese time)
• Weekends off (Saturday & Sunday)

Compensation & Benefits

• Base Salary: 1,100 gross x 14 months
• Monthly Bonus: 150 gross x 12 months
• Full training provided
• International working environment
• Modern office in central Lisbon

Relocation Package

The company provides:

• Relocation support to Lisbon
• A room in a shared company apartment
• Assistance with administrative procedures upon arrival

We look forward to welcoming you to Lisbon!