German-Speaking Customer Expert Remote from Greece

EU Best Jobs; Stuttgart; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A customer service company in Germany is seeking a Customer Service Representative to deliver exceptional support and manage customer interactions. Responsibilities include troubleshooting, analyzing feedback, and collaborating with teams to ensure customer satisfaction. Candidates should possess excellent German and English skills and prefer experience in premium brands. Competitive salary and relocation support are offered.

Leistungen

Competitive monthly salary

Health care benefits

Full training by certified instructors

Free online Greek language courses

Qualifikationen

• Excellent German language skills.
• Very good English communication skills.
• Previous experience in service ideally in a premium or luxury brand.
• Strong interpersonal skills with the ability to handle sensitive cases.
• Good computer literacy.
• Familiarity with CRM systems is a plus.

Aufgaben

• Deliver exceptional customer service.
• Perform troubleshooting.
• Call collect and analyze customer feedback.
• Escalate cases when necessary and follow up to guarantee customer satisfaction.
• Show empathy and professionalism in every interaction.
• Manage customers and support them with a premium experience.
• Collaborate with internal teams to resolve cases quickly and efficiently.
• Consistently meet performance targets and quality standards.

Kenntnisse

German language skills

English communication skills

Interpersonal skills

Computer literacy

Ausbildung

Bachelor's degree preferred

Tools

CRM systems

Jobbeschreibung

What you will do

• Deliver exceptional customer service.
• Perform troubleshooting.
• Call collect and analyze customer feedback.
• Escalate cases when necessary and follow up to guarantee customer satisfaction.
• Show empathy and professionalism in every interaction whether written or verbal.
• Manage customers and support them with a premium experience.
• Collaborate with internal teams to resolve cases quickly and efficiently.
• Consistently meet performance targets and quality standards.

What you will bring

• Excellent German language skills.
• Very good English communication skills.
• Previous experience in service ideally in a premium or luxury brand.
• Strong interpersonal skills with the ability to handle sensitive cases.
• Good computer literacy.
• Familiarity with CRM systems is a plus.
• Bachelors degree preferred.

What we offer

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses hotel accommodation support with the house searching process.)
• Competitive monthly salary (14 salaries per year)
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State-of-the-art premises providing a great working environment with relaxing break areas

Employment Type: Full Time

Experience: years

Vacancy: 1