German Speaking – CSM Technical Consultant – ServiceNow

Alldus International Consulting Ltd; Wörrstadt; Remote; EUR 75.000 - 95.000; Vollzeit

Zusammenfassung

A leading consulting firm seeks a ServiceNow Technical Architect with strong expertise in Customer Service Management. This remote role requires fluent German and English, along with a robust background in ServiceNow within retail environments. Responsibilities include leading implementations, translating business needs into solutions, and providing hands-on technical guidance. Candidates should have substantial experience in CSM projects and collaboration with cross-functional teams.

Qualifikationen

• 5+ years of hands-on experience as a ServiceNow Technical Architect.
• Served in a similar role for high-volume CSM projects.
• ServiceNow Certified Technical Architect (CTA) or Certified Implementation Specialist – CSM is a plus.

Aufgaben

• Act as the technical lead and architect for CSM implementations.
• Translate business requirements into scalable ServiceNow solutions.
• Provide hands-on configuration and scripting within ServiceNow.
• Collaborate with various stakeholders to ensure design consistency.
• Lead solution architecture sessions and technical workshops.

Kenntnisse

Fluent in German (C1+) and English

5+ years of experience as a ServiceNow Technical Architect

Expert knowledge of ServiceNow CSM

Hands-on experience with ServiceNow Studio

Understanding of ITSM or FSM

Agile/Scrum methodologies

Tools

ServiceNow Studio

IntegrationHub

Flow Designer

Jobbeschreibung

Overview

ServiceNow Technical Architect – CSM (Customer Service Management)
Location: Remote (Germany-based Retail Client)
Language Requirement: Fluent in German and English
Job Type: Contract / Freelance
Start Date: ASAP

Our client are hiring a highly skilled and experienced ServiceNow Technical Architect with deep, hands-on expertise in Customer Service Management (CSM) to support a leading retail client in Germany. This role demands both strategic leadership and strong technical execution to drive complex ServiceNow implementations in a dynamic, customer-facing environment.

As the Technical Architect, you will be responsible for shaping and delivering end-to-end ServiceNow CSM solutions while collaborating closely with business stakeholders, developers, and cross-functional teams. This is a remote role; however, fluency in German is essential due to the client-facing nature of the project.

Responsibilities

• Act as the technical lead and architect for the full lifecycle of CSM implementations and enhancements.
• Translate business requirements into well-architected, scalable and performant ServiceNow solutions.
• Provide hands-on configuration, scripting and integration work within the ServiceNow platform.
• Collaborate with Product Owners, Process Owners, Developers and other Architects to ensure design consistency and platform best practices.
• Lead technical workshops and solution architecture sessions with stakeholders.
• Provide governance and design oversight across CSM workflows, case management, virtual agents, knowledge management and customer portals.
• Ensure platform performance, security and compliance with enterprise standards.
• Proactively identify technical risks and develop mitigation strategies.
• Provide mentorship to junior ServiceNow developers and support knowledge transfer to internal teams.

Skillset

• Fluent in German (C1+) and English.
• 5+ years of hands-on experience as a ServiceNow Technical Architect, with a strong recent focus on CSM.
• Proven track record delivering complex, high-volume CSM projects in enterprise or retail environments.
• Deep understanding of the ServiceNow platform architecture, capabilities and data model.
• Expert-level hands-on knowledge of ServiceNow Studio and Application Scoping, CSM modules, IntegrationHub, Flow Designer, REST/SOAP integrations, Service Portal customization and UI policies/scripts.
• Familiarity with ITSM, FSM, or other ServiceNow modules is a plus.
• ServiceNow Certified Technical Architect (CTA) or Certified Implementation Specialist – CSM is a plus.
• Experience working with large-scale retail customers or B2C service environments is a bonus.
• Exposure to Agile/Scrum project methodologies.
• Previous experience leading offshore/nearshore development teams.

Contact [e-mail] for more details.