German Customer Support Remote worldwide

PlanetJobs; Remote; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A leading recruitment company in Stuttgart seeks an experienced customer support professional. You will communicate with clients via phone and email, ensuring high levels of satisfaction. Ideal candidates will possess excellent German and intermediate English skills, along with strong problem-solving capabilities. Join us for competitive pay, ongoing training, and growth opportunities in a dynamic environment.

Leistungen

Competitive monthly salary

Full training by certified instructors

Professional growth and development opportunities

Community involvement and social responsibility initiatives

Qualifikationen

• Experience in customer support or technical support roles will be appreciated.
• Ability to handle unexpected changes and customer concerns with professionalism.

Aufgaben

• Communicate with customers via phone chat & email.
• Track and follow cases to ensure they closed in an efficient and timely manner.
• Maintain high customer satisfaction representing a major brand.

Kenntnisse

Excellent writing and verbal communication skills in German

Intermediate level of English

Strong attention to detail

Good technical troubleshooting and problem-solving skills

Tools

Baan

ABAP

Jobbeschreibung

What You Will Be Doing:

• Communicate with customers via phone chat & e‑mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction representing a major brand
• Provide and maintain strong professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets

Job Requirements:

• Excellent writing and verbal communication skills in German
• Intermediate level of English
• Strong attention to detail.
• Good technical troubleshooting and problem‑solving skills.
• Ability to handle unexpected changes and customer concerns with professionalism.
• Experience in customer support or technical support roles will be appreciated.

What We Offer:

• Competitive monthly salary, 2 extra salaries per year.
• Full training by certified instructors on products and customer service techniques.
• Professional growth and development opportunities.
• Special events community involvement and social responsibility initiatives.

Key Skills
Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator
Employment Type : Full Time
Experience: years
Vacancy: 1