German Customer Support - Remote from Greece

PlanetJobs; Frankfurt; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading customer service provider in Frankfurt is seeking a Customer Support Representative. Responsibilities include handling customer inquiries via phone and email, troubleshooting issues, and processing warranties. Candidates should be fluent in German and English, possess strong problem-solving skills, and have experience in customer support. The role offers a competitive salary, relocation support, and career development opportunities.

Leistungen

Relocation support: Flights, accommodation & housing assistance

Competitive monthly salary and two extra salaries per year

Health care benefits

Professional growth opportunities

Free online Greek language courses

Great working environment with relaxing break areas

Qualifikationen

• Excellent writing and verbal communication skills in German and English.
• Strong attention to detail.
• Good technical troubleshooting and problem-solving skills.
• Ability to handle unexpected changes and customer concerns with professionalism.
• Experience in customer support or technical support roles will be appreciated.

Aufgaben

• Handling incoming communication from customers.
• Providing information and assistance on products.
• Troubleshooting technical issues.
• Processing warranty claims and replacements.
• Offering product recommendations.

Kenntnisse

Excellent writing and verbal communication skills in German

Attention to detail

Technical troubleshooting skills

Problem-solving skills

Customer support experience

Jobbeschreibung

What You Will Be Doing :

• Handling incoming phone calls messages and emails from customers.
• Providing information and assistance on products including vacuum cleaners air purifiers hair care tools and more.
• Troubleshooting technical issues and offering solutions to customer inquiries.
• Processing warranty claims repairs and replacements.
• Offering product recommendations based on customer needs and preferences.
• Maintaining high customer satisfaction through professional and courteous communication.

Job Requirements :

Excellent writing and verbal communication skills in German and English .

Strong attention to detail.

Good technical troubleshooting and problem-solving skills.

Ability to handle unexpected changes and customer concerns with professionalism.

Experience in customer support or technical support roles will be appreciated.

What We Offer :

Relocation support : Flights accommodation & housing assistance all at no cost to you

Competitive monthly salary 2 extra salaries per year.

Health care benefits and numerous other discounts .

Full training by certified instructors on products and customer service techniques.

Professional growth and development opportunities.

Special events community involvement and social responsibility initiatives.

Free online Greek language courses.

State-of-the-art premises providing a great working environment with relaxing break areas.

Key Skills

Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator

Employment Type : Full Time

Experience : years

Vacancy : 1