German Customer Experience Specialist | Sofia (On-site + Relocation Included)

Cross Border Talents; Mainz; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading recruitment agency is seeking a German Customer Experience Specialist for an exciting on-site role in Sofia, Bulgaria. The position entails delivering excellent customer support, resolving issues, and documenting interactions. Ideal candidates are fluent in German and English, with strong communication skills and a high school diploma. The role includes a competitive salary, a relocation package, health insurance, and various employee benefits. Interested candidates should apply today to join a vibrant team in Sofia.

Leistungen

Monthly transport/internet allowance

10 nights hotel stay in Sofia with breakfast

Health and dental insurance

Life insurance

Bonus for life milestones

Discounts on products and services

Qualifikationen

• Fluent in German with a minimum C2 proficiency.
• Proficient in English with a minimum B2 proficiency.
• Must have EU citizenship or a valid Bulgarian work permit.

Aufgaben

• Deliver excellent customer support via phone, email, or chat.
• Resolve product or service issues.
• Document customer interactions in internal systems.
• Collaborate with team members to ensure issue resolution.

Kenntnisse

Fluency in German (C2)

Proficient English (B2)

Strong problem-solving skills

Strong communication skills

Ausbildung

High school diploma

Jobbeschreibung

German Customer Experience Specialist | Sofia (On-site + Relocation Included)

Job Description:

Customer Experience Specialist German Speaker

About the Role

Are you fluent in German and ready for a fresh opportunity in one of Europe's most vibrant cities? We are looking for enthusiastic and dedicated individuals to join our team in Sofia, Bulgaria, as Customer Experience Specialists. This is an exciting on-site role supporting global clients, with full training, competitive salary, and a relocation package to help you settle in smoothly.

Your Responsibilities

Deliver excellent customer support via phone, email, or chat

• Resolve product or service issues and guide with empathy and accuracy

Document customer interactions in internal systems

• Collaborate with team members and internal departments to ensure issue resolution
• Maintain a high standard of professionalism, service, and communication

What We are Looking For

Fluency in German (C2) and proficient English (B2)

EU citizenship or a valid Bulgarian work permit

High school diploma (minimum required)

Strong problem-solving and communication skills

Ability to work on-site and contribute to a team-focused environment

Salary & Benefits

Monthly gross salary: 1,890€ to2,045€ (based on project)

• Monthly transport/internet allowance: 25€ (net, in addition to base salary)

Relocation Package

10 nights in a hotel in Sofia city center with breakfast included

• Travel reimbursement up to 250 € after completing 6 months of employment

Employee Benefits

Health and dental insurance

Life insurance

Multisport Card (co-financed by the employer)

• Bonus of 255 € for life milestones (marriage, child birth/adoption, graduation)

Discounts on a variety of products and services

Why Sofia?

Sofia offers a blend of rich history, affordable living, and a growing international community. From mountain hikes to thriving cafés and coworking spaces, it's a perfect place to balance life and career.

Interested?
Apply today to take your next career step in an international, people-first company and start your new chapter in Sofia!

Required Skills:

Relocation Adoption Offers Chat Balance Milestones Customer Experience Salary Customer Support History Travel Communication Skills Birth Insurance Email English Training Communication