Front Office Shiftleader (m/f/d)

AccorHotel; München; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A hospitality company in Munich is seeking a Front Office Shiftleader to ensure guest satisfaction, lead a team, and manage check-in processes. This role offers a unique 4-day workweek, allowing for a better work-life balance. Ideal candidates will have hotel industry training, experience, and fluency in both German and English.

Leistungen

4-day workweek

Free stays at 25hours hotels

Generous discounts at bars and restaurants

Openness to part-time and flexible work arrangements

Staff parties and events

Qualifikationen

• Completed training in the hotel industry and gained professional experience.
• Ability to inspire colleagues and guests.
• Knowledge of the local area and city insights.

Aufgaben

• Ensure guest satisfaction and enthusiasm.
• Maintain coolness during busy check-in periods.
• Ensure smooth operations for guests arriving at the hotel.

Kenntnisse

Fluent German

Fluent English

Customer Service

Team Collaboration

Ausbildung

Training in the hotel industry

Jobbeschreibung

Company Description

The 25hours Hotel The Royal Bavarian is located in the heart of Munich with perfect connections to public transportation. Our colleagues appreciate the cross-departmental cooperation characterized by relaxed interaction and flat hierarchies. At the monthly Royal Birthday Bash, onboarding of new employees or team outings, we celebrate in typical Bavarian and typically royal style.

From check-in to “See you again”: our 10-strong team at the 25hours Hotel The Royal Bavarian reception ensures guests are happy from their first moment there till their last. We’re looking forward to welcoming you as Front Office Shiftleader (m/f/d).

COME AS YOU ARE & SHOW HOW YOU CARE ... ... in a 4-day-workweek.

Enjoy 3 days off every week and the opportunity to organize your free time more flexibly!

Job Description

How does your working day look like ...

• At reception, you not only ensure that guests are satisfied, but also that they are enthusiastic
• You always stay cool - even when all guests arrive at the same time for check-in
• You make sure things run smoothly when guests arrive at the hotel, and that the admin processes for the team run perfectly

Qualifications

Your personality counts more than your CV ...

• You have completed training in the hotel industry, gained professional experience and speak fluent German and English
• You can inspire your colleagues just as much as your guests
• You also know your way around the city and always have a few tips on the scene at hand
• You not only bring your skills, but also your character
• You're a doer - and openly admit when you've done something wrong

Additional Information

What's in it for you ...

• Only work 4 days a week as a full-time team member without payment or holiday reduction
• Get to know our 25hours hotels and stay for free for a maximum of 10 nights per year as an employee
• Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
• Benefit from great offers from our numerous cooperation partners
• Reconcile your personal situation with work - we are open to part-time employees, mini-jobs and any other adjustments
• Be part of our hilarious staff parties and much more ...