French Speaking Customer Service for Renewable Energy industry

Mercier Consultancy; Deutschland; Remote; EUR 30.000 - 45.000; Vollzeit

Zusammenfassung

A consultancy in renewable energy is looking for a French Speaking Customer Service Representative to assist clients with inquiries regarding renewable energy products. Ideal candidates will have strong communication skills, previous customer service experience, and a passion for sustainability. The role offers a fully paid relocation package, health insurance, and additional benefits.

Leistungen

Fully Paid Relocation Package

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Free Greek Course

Qualifikationen

• Fluency in French and English with excellent communication skills.
• Strong customer service skills with a commitment to sustainability.
• Previous experience in customer service, preferably in renewable energy sector is advantageous.

Aufgaben

• Serve as the primary point of contact for French-speaking customers.
• Provide information on the benefits and maintenance of renewable energy systems.
• Troubleshoot customer issues and coordinate with technical teams.

Kenntnisse

Fluency in French

Excellent communication skills

Strong customer service skills

Detail-oriented

Problem-solving skills

Jobbeschreibung

Overview

Mercier Consultancy is excited to announce an opening for a French Speaking Customer Service Representative in the Renewable Energy industry. In this dynamic role, you will provide exceptional support to our French-speaking clients, assisting them with inquiries related to renewable energy products, services, and solutions.

Your fluent communication skills in French will enable you to effectively address customer questions, provide guidance on renewable energy solutions, and resolve any service-related issues. As a member of our dedicated team, you will play a crucial role in promoting sustainable energy practices while enhancing customer satisfaction.

Responsibilities

• Serve as the primary point of contact for French-speaking customers, addressing inquiries related to renewable energy offerings via phone, email, and chat
• Provide information and support on the benefits, installation, and maintenance of renewable energy systems
• Troubleshoot customer issues and coordinate with technical teams to provide effective solutions
• Maintain detailed and accurate records of customer interactions and service requests in our CRM system
• Gather feedback from customers to help improve service quality and offerings
• Stay knowledgeable about industry trends and advancements in renewable energy technologies
• Participate in ongoing training and development to enhance personal expertise and customer service skills

Requirements

• Fluency in French and English, with excellent communication skills
• Strong customer service skills with a commitment to sustainability and renewable energy
• Previous experience in customer service, preferably within the renewable energy sector, is advantageous
• Adept at managing multiple inquiries and providing timely responses
• Detail-oriented with strong analytical and problem-solving skills
• Passion for renewable energy and a desire to assist customers in making informed choices
• Experience with customer support software and CRM systems is beneficial

Benefits

• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...