Forward Deployed Engineer

Synthflow AI; Remote; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A high-tech AI company in Berlin seeks a Forward Deployed Engineer to implement and optimize AI phone agent solutions for enterprise clients. The role requires strong technical skills and the ability to bridge business and technical needs, ensuring successful deployments. Candidates should possess experience in customer-facing technical roles and familiarity with AI/ML technologies. This position offers remote-first flexibility and a rewarding compensation package.

Leistungen

Competitive pay

Remote-first flexibility

Growth opportunities

Qualifikationen

• 3–6 years of experience in a technical, customer-facing role.
• Comfortable writing and debugging code.
• Experience with enterprise software implementations.

Aufgaben

• Lead end-to-end implementation of Synthflow’s AI phone agent platform.
• Collaborate with customer teams for technical deployments.
• Optimize customer deployments for meaningful outcomes.

Kenntnisse

Problem solving

Fluent in German and English

Communication

Hands-on coding (Python, JavaScript)

Tools

CRMs

Telephony systems

AI/ML technologies

Jobbeschreibung

Synthflow AI is a no-code platform for deploying voice AI agents that automate phone calls across contact center operations and business process outsourcing (BPO) at scale. We help mid-market and enterprise companies manage routine calls to save teams time and resources.

Our agents have already delivered measurable impact:

• Over 5 million hours of contact center operations saved

• 35% more calls answered compared to non-AI operators

• 45 million calls handled with a 99.9% uptime

Backed by Accel, Atlantic Labs, and Singular and trusted by over 1,000 customers, our growth leads an industry shift toward sophisticated and accessible conversational AI.

About the Role

As a Forward Deployed Engineer (FDE) at Synthflow, you’ll be the bridge between our technology and our customers’ real-world success. You’ll work hand-in-hand with enterprise clients after the sale to implement, customize, and optimize Synthflow’s AI phone agent solutions for their unique environments.

You’ll combine strong technical acumen with customer empathy — translating business challenges into scalable solutions and ensuring smooth deployment, adoption, and measurable impact. This is a hands-on, high-ownership role where you’ll be both a builder and a strategic partner, helping customers realize the full value of Synthflow’s platform.

Your Responsibilities

• Lead end-to-end implementation of Synthflow’s AI phone agent platform for enterprise customers — from solution design to configuration, integration, and go-live.

• Collaborate closely with customer engineering, operations, and success teams to align technical deployments with business objectives.

• Develop and maintain integrations with CRMs, telephony systems, and workflow automation tools.

• Proactively identify optimization opportunities, guiding customers to get the most out of their deployment and achieve meaningful business outcomes.

• Act as the technical voice of the customer, translating their needs into actionable product insights and collaborating with Synthflow’s engineering and product teams.

• Troubleshoot, resolve, and prevent technical issues, ensuring reliability and a frictionless experience in production environments.

• Create best practices, playbooks, and technical resources that improve future implementations and enable customer self-sufficiency.

• Contribute to account growth and renewal by driving strong adoption and long‑term technical alignment.

Who You Are

• You have 3–6 years of experience in a technical, customer‑facing role such as Forward Deployed Engineer, Implementation Engineer, or Solutions Engineer.

• You’re a hands‑on problem solver — comfortable writing and debugging code (e.g. Python, JavaScript, or low‑code integrations).

• You’ve led enterprise software implementations or integrations, ideally involving APIs, CRMs, or telephony platforms.

• You have experience or deep interest in AI/ML technologies, especially conversational AI or LLM‑based systems.

• You’re a strong communicator who can bridge technical and business perspectives with clarity.

• You thrive in fast‑paced, collaborative environments and are motivated by helping customers succeed.

• You are fluent in both German and English

Preferred Qualifications (Bonus Points)

• Experience integrating or supporting telephony providers, SIP, or contact center systems.

• Background in LLM prompting, AI orchestration, or intelligent automation.

• Familiarity with enterprise post‑sales success frameworks (adoption, enablement, value realization).

• Track record of driving renewals, expansions, or measurable customer outcomes in enterprise settings.

What We Offer

• Impact at scale: Shape how leading enterprises adopt and operationalize AI voice technology.

• Autonomy at speed: A high‑trust, high‑ownership environment where you can move fast and make a difference.

• Remote‑first flexibility: Work from anywhere with a distributed, async‑first team.

• Cutting‑edge tech: Build and deploy real‑world AI systems at the frontier of automation.

• Growth path: Opportunities to evolve into leadership across technical success, product, or engineering.

• Rewarding package: Competitive pay, meaningful equity, and comprehensive benefits.

Founded in Berlin in 2023 by serial entrepreneurs Albert Astabatsyan, Hakob Astabatsyan, and Sassun Mirzakhan‑Saky, Synthflow AI democratizes access to advanced voice AI with a no‑code platform that lets enterprises easily create, deploy and scale natural‑sounding, cost‑effective voice agents tailored to their business needs.