First Level Supporter / User HelpDesk Employee (m/f/d)

Gulp Ag; Hannover; On-site; CAD 50,000 - 62,000; Full time

Job summary

Gulp Ag sucht eine/n First Level Supporter/Helpdesk-Mitarbeiter/in (m/f/d) für interne Anwender. Sie bearbeiten Anfragen per Telefon und E-Mail und dokumentieren reports im Ticketsystem. Die Stelle umfasst 38,5 Stunden pro Woche in Festanstellung.

Sie verfügen über eine technische oder kaufmännische Ausbildung oder überzeugende Quereinsteiger-Qualitäten sowie mindestens 1 Jahr Erfahrung im klassischen IT-Support. Gute Deutschkenntnisse (C1) runden das Profil ab.

Qualifications

• Technische oder kaufmännische Ausbildung abgeschlossen.
• Oder motivierter Quereinsteiger mit relevanter Berufserfahrung und IT-Grundkenntnissen.

Responsibilities

• First-Level IT-Support für interne Benutzer per Telefon und E-Mail.
• Störungs- und Incident-Reporting professionell bearbeiten.
• Tickets im internen Ticketsystem analysieren, klassifizieren und dokumentieren.
• Know-How-Management: Wissensdatenbank pflegen und aktualisieren.

Skills

MS Office Suite

Kundenservice/Serviceorientierung

Analytische Fähigkeiten

Education

Technische oder kaufmännische Ausbildung

Tools

Ticket-System (interne Tickets)

Job description

We are currently seeking a First Level Supporter / User HelpDesk Employee (m/f/d) for our client in Hanover, starting immediately, on a permanent contract with a 38.5-hour week. Competent contact person: You will provide first-level IT support to internal users for any IT problems that arise. Incident reporting: You will professionally handle technical issues by phone and email. Troubleshooting: You will reliably and solution-oriented process known technical and application-specific incident reports. Ticket management: You will analyze and classify incoming service requests and accurately document the reports in the internal ticketing system. Knowledge management: You will maintain and update the internal knowledge base to support colleagues in finding solutions.

• Qualifications: You have completed technical or commercial training. Alternatively, you can impress us as a motivated career changer (m/f/d) with demonstrable, relevant professional experience and good general IT knowledge.
• Experience: You have at least 1 year of professional experience in classic IT support or helpdesk.
• Tech stack: You have a strong technical interest in the digital environment and are proficient in using the common MS Office applications (Word, Excel, Outlook).
• Soft skills: You are characterized by a high degree of service orientation, a professional demeanor, and a quick grasp of new concepts. You work analytically, independently, and in a goal-oriented manner. Teamwork skills and flexibility complete your profile.
• Languages: Fluent German skills, both spoken and written (minimum level C1), are essential for smooth communication.