First Level Supporter (m/f/d)

Gulp Ag; Hamburg; On-site; EUR 28,000 - 41,000; Full time

Job summary

Gulp Ag in Hamburg seeks an IT-savvy specialist for first-level IT support and time tracking on a temporary staffing basis. You will handle operational inquiries from employees, regional managers, and HR partners, managing tickets and resolutions in collaboration with time managers and super users during the implementation and rollout of the time-tracking system.

You will perform data checks, analyze system errors, and maintain master data in GFOS, including configuring working times, days, and

Qualifications

• Completed technical training, preferably in IT or a comparable IT-focused qualification.
• Hands-on experience in 1st level application support or IT environments.
• Strong user knowledge of time-tracking systems.
• Experience with SAP is advantageous.
• Proficient in MS Excel for data analysis.
• Excellent German language skills, both written and spoken, with a structured, analytical approach.

Responsibilities

• Provide 1st-level IT support for time-tracking system inquiries and ticket handling.
• Support the rollout and go-live of the time-tracking system across regions, including data checks.
• Perform master data maintenance and validation in GFOS, configure working times and hours.
• Identify and correct time data issues and reconcile system data.
• Assist with data interfaces and validation of absences and remaining vacation balances.

Skills

1st level IT support

Time tracking system knowledge

Data analysis in Excel

German language proficiency

Analytical problem-solving

Education

Technical IT training or equivalent

Tools

SAP

Job description

Our client is a leading large company in the service and retail sector with a nationwide branch network. For the expansion and maintenance of their central HR IT application landscape, we are seeking an IT-savvy specialist for first-level support and time tracking (m/f/d) on a qualified temporary staffing basis. You will provide operational first-level IT support for system-related inquiries from employees, regional managers, and HR business partners, managing ticket and resolution cases in close collaboration with time managers and super users. You will provide operational application support during the technical implementation and rollout of the time tracking system in additional regions, conduct pre- and post-go-live data checks, and analyze system errors. You will be responsible for technical master data maintenance and validation in GFOS, configuring working time models, individual workdays, and opening hours, and correcting erroneous master data through systematic system reconciliation. You will analyze and validate time entries and deviations from the norm in the system, identify missing clock-ins or unusual time balances, and assist with the technical clarification and correction of erroneous time accounts. You will synchronize and consolidate absence data via interfaces and support the automated transfer and validation of remaining vacation days and approved absences.

• Successfully completed technical training, preferably in the IT field (e.g., IT specialist, IT business administrator), or a comparable qualification with a strong affinity for IT.
• Practical experience in operational 1st level application support, IT-supported time tracking, or similar IT environments.
• Solid user knowledge in the handling of time tracking systems
• Experience in dealing with system landscapes such as SAP is an advantage.
• Proficient use of common MS Office applications, especially Excel for data analysis.
• Excellent German skills, both written and spoken, as well as a structured, analytical and solution-oriented approach to work.