Field Service Technician

Cross Border Recruitment; Düsseldorf; Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A growing machinery company is seeking a Field Service Technician to provide technical support and service their products. The ideal candidate will have strong hydraulic, electrical, and diesel engine knowledge, excellent problem-solving skills, and effective communication abilities. This full-time role offers hybrid work options and requires the ability to travel frequently. Candidates must have the right to work in the country as visa support is not available.

Leistungen

Company Car

Qualifikationen

• Experience in hydraulics, electricity, and diesel engines is preferred.
• A team player with a hands-on mentality.
• Strong problem-solving and communication skills.

Aufgaben

• Provide technical assistance for product issues.
• Respond to technical inquiries via phone and email.
• Participate in customer visits and handle troubleshooting.
• Support warranty claims and training customers.
• Commission new machines and conduct inspections.

Kenntnisse

Hydraulic Technical Knowledge

Electric

Diesel Engine knowledge

Problem-solving skills

Communication abilities

Team player

Ability to travel

French speaking

Jobbeschreibung

A growing machinery company in the Netherlands is currently recruiting for a Field Service Technician in Lelystad.

In this role, you will be responsible for providing The ideal candidate should have technical knowledge in hydraulics, electricity, and diesel engines, strong problem-solving skills, and effective communication abilities.

Business travel is required depends on the requests.

ELIGIBLE APPLICANTS :

• (O) Eligible visa : Permanent residence, Spouse, Partner
• (X) NOT eligible : Student visa, Requiring visa sponsorship, Working holiday, Graduate, Freelance

WORK TYPE : Hybrid work available

VISA SUPPORT : No

BENEFITS : Company Car

TYPE : full‑time

WORKING HOURS : 9 : 00-17 : 30 from Monday to Friday

SALARY : €3,300-€5,000 START : ASAP

LOCATION : Lelystad, Netherlands

Field Service Technician Main Responsibilities

• Provide ● Solve technical issues on the range of their products via own technical knowledge and supervisor’s help
• Respond to phone and e‑mail requests for technical information ● Investigate the root cause of failure and assist with troubleshooting for technical resolutions
• Provide regular communications to keep the customer ● Participate in customer calls, work site visits to countries, and regional tours for the purpose of clarifying product issues and customer concerns
• Support warranty claims and field marketing campaigns
• Provide service training to the customers
• Commissioning new machines
• Inspections on new and older machines
• Advice customers for maintenance and parts replacement
• Create technical documentation to diagnose known issues to share knowledge across product support teams

Field Service Technician Ideal Candidate

• Experience in ● Hydraulic Technical Knowledge, Electric, Diesel Engine knowledge is preferred
• A team players’ and hands‑on mentality.
• French speaking would be advantageous
• Ability to work towards root cause analysis on technical issues and solving conflict, frequent travel is required
• Effectively communicate with customers, dealers, various internal departments, and colleagues at all levels
• All applicants for the Field Service Technician must have the right to work in the country as the Company is not able to offer visa support.
• We regret that we cannot accept applications from Working holiday visa, Graduate or Student visa holders.