Event Manager (mwd)

Marriott Hotels Resorts; Berlin; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading international hotel chain located in Berlin is seeking an experienced Event Manager to oversee conference services and ensure exceptional guest experiences. The role involves directing staff, managing resources efficiently, and maximizing customer satisfaction at events. Ideal candidates will have at least 2 years of experience in event management and possess strong skills in marketing, organizational details, and leadership. Join a dynamic team dedicated to hospitality excellence.

Qualifikationen

• 2+ years experience in event management, food and beverage, or related area.
• Manager level required.

Aufgaben

• Direct conference services staff and provide high quality service.
• Monitor and control financial and administrative responsibilities.
• Schedule banquet service staff to maximize profits and service.
• Establish goals and delegate tasks to improve performance.

Kenntnisse

Marketing

Catering

Organizational skills

Hospitality Experience

Management Experience

HubSpot

Event Planning

Events Management

Project Management

Event Marketing

Leadership Experience

Negotiation

Ausbildung

High school diploma or GED

Tools

HubSpot

Jobbeschreibung

Job Summary

Directs and motivates conference services staff while personally providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the conference event. Identifies training opportunities and plans a strategy to accomplish goals.

Candidate Profile

High school diploma or GED; 2 years experience in the event management food and beverage or related professional area.

Core Work Activities

• Project supply needs for the department (e.g., china, glass, silver, buffet presentations, props).
• Apply knowledge of all laws as they relate to an event.
• Understand the impact of banquet operations on overall success of a conference event and manage activities to maximize customer satisfaction.
• Adhere to and reinforce all standards, policies, and procedures.
• Maintain established sanitation levels.
• Manage departmental inventories and maintain equipment.
• Schedule banquet service staff to forecast and service standards while maximizing profits.
• Assist team in developing lasting relationships with groups to retain business and increase growth.
• Manage department controllable expenses to achieve or exceed budgeted goals.
• Set goals and delegate tasks to improve staff performance.
• Apply and broaden knowledge of food and wine pairings, cutting‑edge cuisine, and current event trends.
• Act as liaison to the kitchen staff.
• Lead shifts and actively participate in the servicing of conference events.
• Set a positive example for guest relations.
• Interact with guests to obtain feedback on product quality and service levels.
• Respond to and handle guest problems and complaints.
• Empower employees to provide excellent customer service.
• Ensure employees understand expectations and parameters.
• Strive to improve service performance.
• Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.
• Review comment cards and guest satisfaction results with employees.
• Communicate and execute departmental and property emergency procedures and ensure staff are trained in safety procedures.
• Observe service behaviors of employees and provide feedback to individuals.
• Monitor progress and lead discussion with staff each period.
• Participate in the development and implementation of corrective action plans.
• Attend and participate in all pertinent meetings.

Equal Opportunity Statement

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and the greatest strength lies in the rich blend of culture, talent and experiences of our associates. We are committed to non‑discrimination on any protected basis including disability, veteran status or other basis protected by applicable law.

Required Experience

Manager

Key Skills

• Marketing
• Catering
• Organizational skills
• Hospitality Experience
• Management Experience
• HubSpot
• Event Planning
• Events Management
• Project Management
• Event Marketing
• Leadership Experience
• Negotiation

Employment Details

• Employment Type: Full‑Time
• Department / Functional Area: Event Management
• Vacancy: 1