Enterprise Customer Success Manager (m/f/d)

DataGuard; München; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A fast-growing security and compliance tech company in Munich is seeking a Customer Success Manager to drive customer onboarding and manage complex projects. You will build lasting relationships with clients, ensuring satisfaction and business outcomes. The ideal candidate has experience in SaaS environments and is fluent in both German and English. This role offers autonomy, rapid development opportunities, and the chance to shape the security landscape.

Qualifikationen

• Experience in a Customer Success Manager, Consultant, or Account Manager role in dynamic SaaS environments.
• Strong skills in project management and executive meetings.
• Interest in Privacy, InfoSec, and Compliance.

Aufgaben

• Lead customer onboarding and ensure seamless adoption.
• Manage projects and stakeholders proactively.
• Tailor solutions to maximize customer satisfaction.

Kenntnisse

Project management

Stakeholder engagement

Conflict resolution

Customer-focused

Fluent in German and English

Jobbeschreibung

YOUR JOB

Are you eager to be the strategic partner driving exceptional value for corporate accounts while building lasting relationships with top-level executives? Can you see yourself steering complex, multinational projects with precision, all while showcasing the measurable impact of our solutions on client success?

LET'S PROTECT THE PEOPLE BEHIND THE DATA

We are a fast-growing security and compliance tech company with a clear purpose: we protect the people behind the data. With over 250 team members worldwide and with offices in Munich, Berlin, London, Vienna and Stockholm we help more than 4,000 global customers get certified fast and build a strong and scalable risk posture. With AI-powered automation, self-serve capabilities and additional tailored expert advice, we offer our customers a seamless security and compliance experience to stay ahead of the rapidly evolving security landscape and challenges like the surge in cyber-attacks.

WHAT YOU'LL BE DOING

• Youleadcustomeronboarding,ensuringseamlessadoptionthroughwell-structuredprocessesandcustomerenablement

• Youmanageprojectsandstakeholdersproactively,drivingprojectsuccess,anticipatingissues,andsteeringmultipleprojectsusingprovenframeworksandtools

• Youunderstandcustomerneedsbygatheringinsightsintochallengesandtailoringsolutionstomaximizesatisfactionandbusinessoutcomes

• Youdevelopaccountplans,identifyupsellingandcross-sellingopportunities,andcollaboratewithsalestodrivecustomerexpansionandretention

• Youbuildandmaintainstrategicpartnershipsbyunderstandingclientgoalsandaligningthemwithcompanysolutions

• You monitor customer portfolios, flag risks early, and create anti-churn strategies in collaboration with internal teams

WHAT YOU'LL GET IN RETURN

• Thepropertoolsandcapacitiestobuildupandleadanambitious,internationalteamwithdiverseskillsets

• Enjoythefreedomandtrusttobringinandexecuteyourideaswithaquickpace,autonomy,andtheabilitytomakeimpactfuldecisions.

• Gainstrategicinsightsintomanagementtopicswiththeopportunitytoactivelycontribute,workingcloselyalongsideleadershipandexecutivepeers.

• Rapiddevelopmentopportunities,attractiveperformancebonuses,andtheopportunitytostrengthenyourleadershipskillsandbusinessexpertise

• Step into a stable, forward-looking role within a dynamic scale-up poised to shape the fast-growing Security & Compliance industry

THE QUALITIES YOU'LL NEED FOR A SUCCESSFUL CAREER AT DATAGUARD

• ExperiencedCustomerSuccessManager,Consultant,orAccountManagerindynamicSaaSenvironments

• Skilledinprojectmanagement,productdemos,executivemeetings,conflictresolution,andstakeholderengagement

• InterestinPrivacy,InfoSec,andCompliance,withareadinesstolearnandadapttoevolvingregulations

• Teamplayer,action-oriented,andcustomer-focused

• Strong communicator, fluent in both German and English

LAST BUT NOT LEAST. FROM THE BOTTOM OF OUR HEARTS:

No matter your origin, ethnicity, gender identity, religion or individual requirements; at DataGuard, all that counts is the person you are. As Guards and Guardettes, we are united not only by our dedication, but also by our shared belief in our purpose: Protect the people behind the data. Convince us with your personality and your skills – and together we will make great things happen. We are looking forward to meeting you!

#LI-DNI