Distribution Service Engineer - Germany

Sungrow Europe; München; Presencial; EUR 50.000 - 70.000; Tempo integral

Resumo da vaga

Sungrow Europe seeks a skilled field-based after-sales support engineer to be a trusted technical partner for distributors, installers and end users. You will ensure responsive, practical support for Sungrow PV and ESS solutions.

You will diagnose issues remotely, deliver training, assist on-site visits, and contribute to knowledge-base materials. German and English fluency is required; some travel may be needed.

Qualificações

• Bachelor's degree in Electrical Engineering or related field.
• 3+ years in after-sales, technical support, field service, or similar.
• Strong knowledge of PV, ESS, inverters, power electronics, and electrical troubleshooting.
• Experience with ticketing systems and customer-facing communication.
• Willingness to travel occasionally.

Responsabilidades

• Manage technical requests from distributors, installers, and end users via hotline and ticketing systems.
• Diagnose product and system issues remotely and coordinate solutions with internal teams.
• Deliver technical training on Sungrow PV and ESS solutions for distributors and installers.
• Support on-site troubleshooting and customer visits with local/ regional colleagues.
• Create and maintain FAQs, technical guidance, and knowledge-base materials.
• Prepare regular service reports and share insights on recurring issues and product performance.

Conhecimentos

PV knowledge

ESS knowledge

Inverter tech

Troubleshooting

Ticketing systems

Technical documentation

Customer facing

German (C1)

English (C1)

Formação

Bachelor's degree in Electrical Engineering

Descrição da vaga

Your mission

Servus und hallo bei uns hier bei Sungrow! We're thrilled to introduce a key role as a trusted technical partner for distributors, installers, and end users. You will help make sure our customers get responsive, practical, and high-quality support for Sungrow solutions.

Your mission

Servus und hallo bei uns hier bei Sungrow! We're thrilled to introduce a key role as a trusted technical partner for distributors, installers, and end users. You will help make sure our customers get responsive, practical, and high-quality support for Sungrow solutions.
Curious what this is all about? Let's dive right in:

• Manage technical requests from distributors, installers, and end users through hotline and ticketing systems.
• Diagnose product and system issues remotely and coordinate effective solutions with our internal technical teams.
• Deliver technical training sessions on Sungrow PV and ESS solutions for distributors and installers.
• Support on-site troubleshooting and customer visits together with local and regional colleagues when needed.
• Create and maintain FAQs, technical guidance, training content, and knowledge-base materials.
• Prepare regular service reports and share insights on recurring issues, product performance, and customer needs.
  

Your profile

Role

• Bachelor's degree or higher in Electrical Engineering, Electronics, Power Systems, or a comparable field.
• At least three years of experience in after-sales, technical support, field service, O&M, or a similar technical role.
• Good knowledge of PV, ESS, inverters, power electronics, and electrical troubleshooting.
• Experience with ticketing systems, technical documentation, and customer-facing communication.
• A proactive, independent, and solution-oriented approach with strong attention to detail.
• German and English C1; Chinese or another European language is a plus.
• Willingness to travel occasionally.
  

Why us?

• Work with greentech solutions, from PV inverters to energy storage, in a fast-growing, international industry.
• Collaborate closely with technical experts across EMEA and with colleagues at our Munich HQ.
• Grow your expertise through hands-on exposure to real customer cases and regular product training.
• Make a visible difference by helping distributors and installers succeed with our solutions.
  

About Us

We are a green tech company with young creative minds.
We are fighting every day to make our mission happen – Clean Power for All!
With 870+GW of clean power presently installed worldwide, we are on the road to success!
Welcome at Sungrow
Founded in 1997 by University Professor Cao Renxian, Sungrow is a leader in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and energy storage systems for utility-scale, commercial & industrial, and residential applications, as well as internationally recognized floating PV plant solutions, NEV driving solutions, EV charging solutions and renewable hydrogen production systems.
Want to know more? Check out what working with us is like!