EV Field Service Engineer - Germany

Sungrow Europe; Berlin; Vor Ort; EUR 55.000 - 75.000; Vollzeit

Zusammenfassung

Sungrow Europe is seeking an EV Field Service Engineer to support high-performing charging solutions across Germany. You will monitor chargers remotely, diagnose and resolve technical issues, and assist with commissioning alongside installers and customers.

Based in Germany with up to 60% travel, you will read electrical diagrams, work with OCPP and Modbus TCP, and communicate in English (B2) with German being advantageous. This role offers growth with a leading green tech company.

Qualifikationen

• Hands-on electro-technical experience and strong troubleshooting skills.
• Familiarity with TCP/IP networks and command-line tools.
• Experience with OCPP and Modbus TCP protocols.
• Ability to read electrical single-line diagrams.
• Proficient in Excel; Linux knowledge is a plus.
• Clear communication with customers; English B2 required, German is a plus.
• Based in Germany with up to 60% travel; valid work authorization.

Aufgaben

• Monitor commissioned EV chargers remotely and identify issues early.
• Diagnose and resolve charger, communication, electrical, and control-system faults on-site or remotely.
• Plan, coordinate, and support commissioning of new EV charging systems with installers and customers.
• Integrate chargers into local grids, EMS controllers, and OCPP backends for safe operation.
• Lead complex on-site fault resolution and replace malfunctioning components.
• Document recurring quality issues to support product and service improvements.

Kenntnisse

Electro-technical

Troubleshooting

TCP/IP networks

OCPP

Modbus TCP

Electrical drawings

Excel

Linux

English B2

German B2

Jobbeschreibung

Your mission

Servus und hallo bei uns hier in Sungrow!

About

We are looking for an EV Field Service Engineer to help deliver reliable, high-performing charging solutions across Germany. Curious what this is all about? Let’s dive right in:

• Monitor commissioned EV chargers remotely, identify potential issues early, and keep fleet availability high through proactive actions.
• Diagnose and resolve charger, communication, electrical, electronic, and control-system issues using remote support and on-site troubleshooting.
• Plan, coordinate, and support the commissioning of new EV charging systems alongside installers, electricians, platform technicians, and customers.
• Integrate EV chargers into local grids, EMS controllers, OCPP backends, shared-meter setups, and other customer systems for safe, seamless operation.
• Lead complex on-site fault resolution, replace malfunctioning components, and ensure all work complies with applicable electrical safety requirements.
• Document recurring quality issues and maintain accurate customer and issue data to support product, R&D, manufacturing, and service improvements.

Your profile

Role

All right, that was intriguing, wasn’t it? To feel confident in this role and grow with us over the long term, your background could look a lot like this:

• You bring hands-on experience in an electro-technical field, strong practical troubleshooting skills, and enthusiasm for green technology.
• You understand TCP/IP network systems and are comfortable using command-line tools to investigate network-related issues.
• You have experience with, or a strong interest in, OCPP and Modbus TCP communication protocols.
• You can read and interpret electrical single-line diagrams to diagnose system performance and faults.
• You are confident using Microsoft Excel and/or statistical analysis software, while Linux knowledge is a strong advantage.
• You communicate clearly and patiently with technical and non-technical customers, and you have English at B2 level or above; German at B2 level is advantageous.
• You are based in Germany, open to up to 60% travel for customer visits, training, commissioning, and troubleshooting, and have valid authorization to work in Germany.

Why us?

Join Sungrow’s growing EV Service team and take ownership of a highly visible role in Germany. As one of the first engineers in the region, you will work closely with customers, shape practical service processes, and contribute directly to the quality and reliability of our EV charging portfolio.

You can expect meaningful responsibility, close collaboration with international technical experts, and real development potential. As the business grows, this role offers the opportunity to help build and potentially lead a local EV engineering team.

About Us

We are a green tech company with young creative minds.

We are fighting every day to make our mission happen – Clean Power for All!

With 870+GW of clean power presently installed worldwide, we are on the road to success!

Welcome at Sungrow

Founded in 1997 by University Professor Cao Renxian, Sungrow is a leader in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and energy storage systems for utility-scale, commercial & industrial, and residential applications, as well as internationally recognized floating PV plant solutions, NEV driving solutions, EV charging solutions and renewable hydrogen production systems.

Want to know more? Check out what working with us is like!