Service Operation Specialist - Germany

Sungrow Europe; München; On-site; EUR 42,000 - 65,000; Full time

Job summary

Sungrow Europe is seeking a Service Operations Coordinator to ensure smooth daily operations across our European service organization. You will coordinate service requests, contracts, work orders and customer cases while turning data into insights that drive improvements.

You will analyze regional service data, create dashboards (Power BI a plus), and collaborate across European teams to resolve issues and optimize workflows in a fast-paced green-tech environment.

Qualifications

• Degree in Business Administration, Operations Management, Engineering, Data Analytics, or a related field.
• Initial experience in service operations, data analysis, project coordination, or related fields is preferred.
• Strong analytical skills and proficiency in Excel for data analysis and reporting; Power BI or other data visualization tools is a plus.
• Excellent communication, coordination, and organizational skills, with the ability to work effectively across teams in an international environment.
• Proactive and solution-oriented mindset, with strong problem-solving skills and a focus on process optimization and continuous improvement.
• Chinese at native level; English at C1 level; German and additional European languages are considered an advantage.

Responsibilities

• Coordinate daily service operations, including service requests, contracts, work orders, customer cases, and related administrative processes.
• Collect, analyze, and visualize regional service operations data, developing reports and dashboards to monitor trends, identify abnormalities, and track the impact of improvement measures.
• Identify operational issues, performance gaps, and process bottlenecks through data analysis, and proactively develop and implement process improvements to enhance operational efficiency and performance.
• Communicate and coordinate with different teams across Europe to investigate issues, align on solutions, and drive effective problem resolution and improvement actions.
• Continuously review and optimize operational workflows, streamline processes, and follow up on improvement initiatives to achieve measurable improvements in operational performance.
• Maintain accurate service records and documentation, support project-to-service handovers, and ensure data accuracy and consistency.

Skills

Analytical skills

Data analysis

Excel proficiency

Cross-functional collaboration

Process optimization

Education

Bachelor's degree in Business Administration / Operations Management / Engineering / Data Analytics

Tools

Power BI

Job description

Your mission

Welcome to Sungrow! As our new Service Operations Coordinator, you will play an important role in ensuring smooth and efficient daily operations within our European service organization. You will work closely with different teams, support operational processes, and turn data into meaningful insights to drive continuous improvement and enhance overall service performance.

Your mission

Welcome to Sungrow! As our new Service Operations Coordinator, you will play an important role in ensuring smooth and efficient daily operations within our European service organization. You will work closely with different teams, support operational processes, and turn data into meaningful insights to drive continuous improvement and enhance overall service performance. In a little more detail, this is what you will do in your day-to-day job:

• Coordinate daily service operations, including service requests, contracts, work orders, customer cases, and related administrative processes.
• Collect, analyze, and visualize regional service operations data, developing reports and dashboards to monitor trends, identify abnormalities, and track the impact of improvement measures.
• Identify operational issues, performance gaps, and process bottlenecks through data analysis, and proactively develop and implement process improvements to enhance operational efficiency and performance.
• Communicate and coordinate with different teams across Europe to investigate issues, align on solutions, and drive effective problem resolution and improvement actions.
• Continuously review and optimize operational workflows, streamline processes, and follow up on improvement initiatives to achieve measurable improvements in operational performance.
• Maintain accurate service records and documentation, support project-to-service handovers, and ensure data accuracy and consistency.

Your profile

Holy Moly That Sounds Exciting, Doesn’t It? Now, We Want You, To Feel Challenged, To Be Confronted With Nowadays Technical Frontiers, Myths And Wonders. Therefore, Your Background Should Be Like This

• Degree in Business Administration, Operations Management, Engineering, Data Analytics, or a related field.
• Initial experience in service operations, data analysis, project coordination, or related fields is preferred.
• Strong analytical skills and proficiency in Excel for data analysis and reporting; experience with Power BI or other data visualization tools is a plus.
• Excellent communication, coordination, and organizational skills, with the ability to work effectively across teams in an international environment.
• Proactive and solution-oriented mindset, with strong problem-solving skills and a focus on process optimization and continuous improvement.
• Chinese at native level; English at C1 level; German and additional European languages are considered an advantage.

About Us

We are a green tech company with young creative minds.

We are fighting every day to make our mission happen – Clean Power for All!

With 870+GW of clean power presently installed worldwide, we are on the road to success!

Welcome at Sungrow

Founded in 1997 by University Professor Cao Renxian, Sungrow is a leader in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and energy storage systems for utility-scale, commercial & industrial, and residential applications, as well as internationally recognized floating PV plant solutions, NEV driving solutions, EV charging solutions and renewable hydrogen production systems.

Want to know more? Check out what working with us is like!