Service Operations Coordinator - Germany

Sungrow Europe; Oberschleißheim; On-site; EUR 52,000 - 71,000; Full time

Benefits offered by this job

Mobility package: Job-Rad and e-bike

Performance-based bonus

Training at Munich HQ

Visit R&D facilities in China

Job summary

Sungrow Europe in Munich seeks a Service Operations Coordinator to be the backbone of the after-sales service flow in Germany. You will review invoices, coordinate paid repair services, and act as the key communication bridge across customers, engineers, repair centers, and logistics teams.

The role requires solid after-sales experience, end-to-end process management, and strong German/English communication. A proactive, detail-oriented mindset and knowledge of ERP tools are essential.

Qualifications

• Solid experience in after-sales service, service operations, logistics coordination, or similar customer-facing roles.
• Capable of managing end-to-end processes—from documentation and quotation to shipment tracking and stakeholder updates.
• Hands-on experience with RMA, return management, or repair coordination workflows.
• Confident communicator with customers, repair partners, logistics providers and internal stakeholders.
• German and English at C1; other European languages are a plus.
• Proficiency in MS Office; familiarity with ticketing/CRM systems; SAP or ERP is a bonus.
• Basic knowledge of process automation and data analysis tools (Python, Power Automate, Selenium).

Responsibilities

• Review, process, and verify invoices related to logistics, warehousing, procurement, warranty repair services, and other operational services, and submit to financial system for timely payment.
• Analyze and maintain invoice-related data, including tracking, statistics, reporting, and reconciliation for reliable insights.
• Coordinate paid repair services end-to-end from quotations to progress tracking and timely completion.
• Act as communication bridge between customers, engineers, repair centers, warehouse teams, logistics providers, and third-party partners.
• Coordinate transportation with third-party providers, including pickup/delivery schedules and shipping documentation.
• Keep all parties aligned, provide timely customer updates, and prevent service cases from falling through the cracks.
• Support operational reporting, data tracking, analysis, and process documentation to improve transparency and efficiency.
• Identify opportunities to improve and automate processes using Python and Selenium.

Skills

After-sales

Service operations

Logistics coordination

RMA processes

Communication

EN/DE fluency

CRM systems

Tools

SAP ERP

CRM systems

Power Automate

Python

Selenium

Job description

About

Servus und herzlich willkommen bei uns hier in Sungrow! We are thrilled to introduce a role that sits right at the heart of our service operations - keeping things moving, customers informed, and repairs running like clockwork. As our

• Review, process, and verify invoices related to logistics, warehousing, procurement, warranty repair services, and other operational services, and submit them to our financial system to ensure accurate and timely payment processing.
• Analyze and maintain invoice-related data, including data tracking, statistics, reporting, and reconciliation, to provide clear and reliable insights into payment and operational activities.
• Coordinate paid repair services end-to-end, from preparing quotations and initiating service requests to tracking progress and ensuring timely completion.
• Act as the key communication bridge between customers, Hotline Engineers, repair centers, warehouse teams, logistics providers, and third-party repair partners throughout the entire service journey.
• Coordinate transportation arrangements with third-party repair service providers, including pickup and delivery schedules, shipment tracking, and ensuring all required shipping documentation is complete and accurate.
• Keep all relevant parties aligned and ensure customers receive timely updates throughout the repair and logistics process, making sure that no service case falls through the cracks.
• Support the team with operational reporting, data tracking, analysis, and process documentation to improve transparency, efficiency, and process quality.
• Identify opportunities to improve and automate operational processes using tools such as Python and Selenium, helping the team work more efficiently and reduce manual effort.

Your mission

Servus und herzlich willkommen bei uns hier in Sungrow! We are thrilled to introduce a role that sits right at the heart of our service operations - keeping things moving, customers informed, and repairs running like clockwork. As our Service Operations Coordinator,you will be the backbone of our after-sales service flow in Germany. Curious what this is all about? Let's dive right in:

• Review, process, and verify invoices related to logistics, warehousing, procurement, warranty repair services, and other operational services, and submit them to our financial system to ensure accurate and timely payment processing.
• Analyze and maintain invoice-related data, including data tracking, statistics, reporting, and reconciliation, to provide clear and reliable insights into payment and operational activities.
• Coordinate paid repair services end-to-end, from preparing quotations and initiating service requests to tracking progress and ensuring timely completion.
• Act as the key communication bridge between customers, Hotline Engineers, repair centers, warehouse teams, logistics providers, and third-party repair partners throughout the entire service journey.
• Coordinate transportation arrangements with third-party repair service providers, including pickup and delivery schedules, shipment tracking, and ensuring all required shipping documentation is complete and accurate.
• Keep all relevant parties aligned and ensure customers receive timely updates throughout the repair and logistics process, making sure that no service case falls through the cracks.
• Support the team with operational reporting, data tracking, analysis, and process documentation to improve transparency, efficiency, and process quality.
• Identify opportunities to improve and automate operational processes using tools such as Python and Selenium, helping the team work more efficiently and reduce manual effort.

Your profile

All right, all right - that was quite the journey, wasn't it? Now, in order to fit into this role and thrive here for a long time, your ideal background should look a lot like this:

• You bring solid experience in after-sales service, service operations, logistics coordination, or a comparable customer-facing operations role.
• You are comfortable managing end-to-end processes independently - from documentation and quotation to shipment tracking and stakeholder updates.
• You have hands-on experience with RMA processes, return management, or repair coordination workflows.
• You are a natural communicator who can confidently liaise with customers, repair partners, logistics providers, and internal stakeholders.
• You are detail-oriented and organised, able to handle multiple open cases simultaneously without losing track of deadlines or documentation.
• German and English proficiency at C1 level is required, given the daily customer communication in the German market; additional European languages are a plus.
• Proficiency in MS Office and familiarity with ticketing or CRM systems is expected; experience with SAP or similar ERP tools is a bonus.
• Basic knowledge of process automation, scripting, or data analysis tools (e.g. Python, Power Automate, Selenium) is considered a strong plus.

Why us?

Join our Service Operations team - a department that directly shapes the customer experience at Sungrow. Every return managed efficiently, every repair coordinated on time, and every customer kept informed is a direct contribution to our reputation as a reliable and customer-first greentech company.

• Mobility package: Job-Rad and e-bike options - powered by solar, of course!
• Performance-based bonus tied to smart, agreed KPIs.
• A vibrant, multicultural team with European and international exchange.
• Opportunities to grow your knowledge of solar inverters, energy storage, and EV charging solutions.
• Training at our Munich HQ and the possibility to visit our R&D facilities in China.

Skills

At our Munich headquarters, you will work in a dynamic, multinational environment where your organisational skills and communication strengths truly make a difference. Here is what else awaits you:

• Mobility package: Job-Rad and e-bike options - powered by solar, of course!
• Performance-based bonus tied to smart, agreed KPIs.
• A vibrant, multicultural team with European and international exchange.
• Opportunities to grow your knowledge of solar inverters, energy storage, and EV charging solutions.
• Training at our Munich HQ and the possibility to visit our R&D facilities in China.

About Us

We are a green tech company with young creative minds.

We are fighting every day to make our mission happen – Clean Power for All!

With 870+GW of clean power presently installed worldwide, we are on the road to success!

Welcome at Sungrow

Founded in 1997 by University Professor Cao Renxian, Sungrow is a leader in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and energy storage systems for utility-scale, commercial & industrial, and residential applications, as well as internationally recognized floating PV plant solutions, NEV driving solutions, EV charging solutions and renewable hydrogen production systems.

Want to know more? Check out what working with us is like!