Customer Success Manager - Germany

Sungrow Europe; München; Remote; EUR 45,000 - 65,000; Full time

Job summary

Sungrow Europe is looking for a Customer Success Manager - Germany to strengthen partnerships and support customers across Germany. You will build trusted relationships, accelerate adoption of our solar inverters and energy storage solutions, and act as the go-to person for German customers from a home-office setup with regular travel within Germany.

Ideal candidates have about 2 years in renewable energy, a degree in Electrical Engineering, strong communication and commercial skills, and

Qualifications

• Around 2 years of experience in the renewable energy industry.
• Degree in Electrical Engineering or related study.
• Strong communication and commercial skills; proactive mindset.
• Willingness to travel regularly within Germany; valid driving licence (class B).

Responsibilities

• Build and nurture trusted, long-term relationships with customers and partners across Germany.
• Accelerate the adoption of Sungrow solutions by ensuring customers get the most out of offerings.
• Be the go-to person for German customers with a proactive “Yes, we can” attitude.
• Spot opportunities to grow partnerships and bring a commercial mindset to conversations.
• Work independently in a fast-paced environment and move customer needs forward.
• Visit customers and partners regularly across Germany while enjoying home-office flexibility.

Skills

German language proficiency (C1)

English language proficiency (C1)

Strong communication

Commercial mindset

Independent worker

Education

Electrical Engineering degree

Tools

CRM knowledge

Microsoft Office

Job description

Your mission

Hallo bei Sungrow Deutschland! We're excited to introduce a role at the heart of our partnerships: the Customer Success Manager - Germany.

Hallo bei Sungrow Deutschland! We're excited to introduce a role at the heart of our partnerships: the Customer Success Manager - Germany.

Curious what this is all about? Let's dive right in:

• Build and nurture trusted, long-term relationships with our customers and partners across Germany.
• Accelerate the adoption of our clean-energy solutions, from PV inverters to energy storage systems, by making sure our customers get the most out of what we offer.
• Be the go-to person for our German customers, with a proactive "Yes, we can" attitude.
• Spot new opportunities to grow partnerships and bring your commercial mindset to every conversation.
• Work independently in a dynamic, fast-paced environment and keep customer needs moving forward.
• Visit customers and partners regularly across Germany, while enjoying the flexibility of a home-office based setup.

Your profile

Role

All right, all right, that was intriguing, wasn't it? Now, in order to fit this role and be happy for a long time, your ideal background should look a lot like this:

• Around 2 years of experience in the renewable energy industry, ideally with knowledge of the German market.
• A degree in Electrical Engineering, Electrical & Electronic Engineering, or comparable technical or business studies.
• Strong communication and commercial skills, paired with a proactive, hands-on mindset.
• The ability to work independently and thrive in a fast-paced environment.
• Confident use of Microsoft Office, with CRM knowledge as a plus.
• Willingness to travel regularly within Germany and occasionally across the DACH region; a valid driving licence (class B).
• German and English at C1 level.

Why us?

Our mission is also our underlying belief: a future powered by clean energy. Renewable power systems are advancing rapidly, and green power is reaching more industries and households every day. The road to that future is full of opportunities and challenges, and in our German customer-facing team you will help our partners walk it with confidence. You will work close to the market, make a visible difference for our customers, and grow alongside a fast-moving greentech company.

About Us

We are a green tech company with young creative minds.

We are fighting every day to make our mission happen – Clean Power for All!

With 870+GW of clean power presently installed worldwide, we are on the road to success!

Welcome at Sungrow

Founded in 1997 by University Professor Cao Renxian, Sungrow is a leader in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and energy storage systems for utility-scale, commercial & industrial, and residential applications, as well as internationally recognized floating PV plant solutions, NEV driving solutions, EV charging solutions and renewable hydrogen production systems.

Want to know more? Check out what working with us is like!