Director SRE & Operations

PUMA Gruppe; Herzogenaurach; Vor Ort; EUR 90.000 - 120.000; Vollzeit

Zusammenfassung

A leading global sports brand is seeking a Director of SRE & Operations in Herzogenaurach, Germany. The role involves defining strategies for site reliability and technology operations, ensuring platform reliability, and leading global teams. Candidates should have 10-15 years of experience in technology operations, strong leadership skills, and a proven track record in managing high-traffic environments. PUMA values diversity and inclusion, providing equal opportunities for all applicants.

Qualifikationen

• 10–15 years of experience in technology operations, site reliability engineering, or platform engineering within large-scale environments.
• Proven track record owning platform reliability and operational performance.
• Strong experience with cloud infrastructure and incident management in high-traffic environments.

Aufgaben

• Define and execute a global Site Reliability Engineering strategy.
• Lead incident management and root cause analysis.
• Build and lead global SRE and Operations teams.

Kenntnisse

Technology operations

Site reliability engineering

Platform engineering

Incident management

Cloud infrastructure

Observability

Leadership

Jobbeschreibung

Director SRE & Operations

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.

At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity - no matter your background, identity, or experience. To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people -with real judgment and accountability.We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process. We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play.

• Responsible for all aspects of the performance management and professional development of the team, including recruitment, development plans, providing constructive feedback, appraisals and exit processes
• Foster a positive and inclusive team culture by actively engaging team members, promoting open communication, and implementing initiatives that enhance employee satisfaction and well-being
• Compliance with and implementation of legal and operational requirements regarding occupational health and safety within your own area of responsibility.

Global Site Reliability & Operations Strategy

• Define and execute a global Site Reliability Engineering (SRE) and Technology Operations strategy aligned with PUMA’s D2C growth, peak trading demands, and omnichannel ambitions
• Establish reliability, availability, performance, and scalability targets across all D2C platforms (Ecommerce, in-store integrations, APIs, data platforms)
• Own the end-to-end operational health of consumer-facing and business-critical platforms.

Platform Reliability, Resilience & Performance

• Drive a reliability-first mindset across engineering, embedding SRE principles such as SLIs, SLOs, SLAs, error budgets, and resilience-by-design
• Ensure D2C platforms are engineered to handle peak events (campaigns, drops, seasonal peaks) with minimal risk and rapid recovery
• Lead incident management, major incident response, root cause analysis, and post-incident reviews with a strong focus on learning and prevention
• Continuously improve platform observability, monitoring, alerting, and performance management.

Cloud, Infrastructure & Environment Operations

• Own the operational model for cloud infrastructure, environments, and platform services (prod, non-prod, CI/CD pipelines)
• Partner with Architecture,Engineering and Platform teams to ensure infrastructure and platform choices support reliability, security, and cost efficiency
• Drive infrastructure automation, scalability, and standardization across global D2C platforms
• Balance performance, availability, and cost through strong FinOps practices.

Operational Excellence & Engineering Enablement

• Build and lead global SRE and Operations teams, setting clear roles, ways of working, and on-call models
• Own the operational model for D2C workloads, environments, and platform services (prod, non-prod, CI/CD pipelines)
• Enable product and engineering teams to operate reliably at scale through shared tooling, standards, and operational best practices
• Shift operations left by embedding operational concerns early in design, development, and release processes
• Define and own runbooks, operational playbooks, and service ownership models.

Security, Risk & Compliance (in partnership)

• Partner closely with Security, Privacy, and Risk teams to ensure platforms meet compliance, data protection, and security requirements
• Ensure operational readiness for audits, penetration testing, and regulatory requirements relevant to global digital commerce
• Reduce operational risk through proactive monitoring, capacity planning, and failure scenario testing.
• Manage strategic partners and vendors supporting infrastructure, cloud services, and operations
• Continuously assess new technologies, tools, and practices to improve reliability, speed, and operational efficiency
• Define and track KPIs for platform health, availability, incident response, and operational maturity.

10–15 years of experience in technology operations, site reliability engineering, or platform engineering within large-scale digital or eCommerce environments

Proven track record owning platform reliability, availability, and operational performancefor consumer-facing systems

Strong experience with cloud infrastructure, incident management, observability, and operational readinessin high-traffic, peak-driven environments

Demonstrated ability to embed SRE practices(SLOs, SLIs, incident response, automation) across engineering teams

Experienced leader of global operations or SRE teams, comfortable working in on-call and 24/7 operational models

Calm, decisive leader with a strong focus on stability, resilience, and continuous operational improvement.

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000 employees worldwide.

The PUMA corporate Headquarters are located in Herzogenaurach or Herzo, as we like to call our hometown, located in southern Germany close to Nuremberg. Every day, more than 1000 colleagues walk through our doors, ready to push sport and fashion forward. And if you’re lucky, you just might run into Usain Bolt or Antoine Griezmann walking down the hall.