Director of Operations

COREcruitment Ltd; München; Hybrid; EUR 50.000 - 80.000; Vollzeit

Zusammenfassung

A leading recruitment company is seeking a Regional Operations Director to manage operations across Germany. The ideal candidate will have extensive QSR or food retail experience, strong P&L management skills, and a passion for customer engagement. You will oversee new site openings, develop teams, and drive operational excellence. The role offers a salary range of €50,000 - €80,000, plus benefits including a car and bonuses.

Leistungen

Car

Bonus

Qualifikationen

• 5+ years’ experience in multi-site retail operations management.
• Minimum 2 years in an area or regional management role.
• Strong P&L ownership and commercial acumen.

Aufgaben

• Drive profitable growth across the region while managing costs effectively.
• Ensure consistent delivery of products to specification.
• Inspire and develop teams across the region.

Kenntnisse

QSR / FOOD Retail experience

P&L management

Team leadership

Customer-centric operations

Jobbeschreibung

Overview

Start Date : within 3 months

Languages : German and English

Location : anywhere in Germany but you must be prepared to travel to sites

Salary : €50.000 - €80.000 depending on experience, car + bonus

Job Purpose

The Regional Operations Director is ultimately responsible for managing the business within a defined region on a daily basis.

I am looking for someone with QSR / FOOD Retail experience!

This role ensures safe, efficient, and profitable operations while driving growth across sites, motivating and developing teams, and ensuring excellence in customer and retail partner experience.

The successful candidate will oversee the opening of new sites, recruitment, training, and the consistent delivery of operational standards.

Responsibilities

• P&L Management & Growth
  • Drive profitable growth across the region while managing costs effectively.
  • Deliver regional P&L performance to budget and plan with emphasis on food and labor margin management.
  • Ensure consistent achievement of like-for-like (LFL) sales growth.
• Quality & Standards
  • Ensure consistent delivery of products to specification, maintaining the brand as a market leader in innovation, service quality, safety, and customer experience.
  • Mentor teams to take ownership of quality standards, compliance, and operational execution.
• People & Leadership
  • Inspire, lead, and develop teams across the region to deliver exceptional standards.
  • Create career pathways by mentoring area managers, store managers, and site teams for progression.
  • Promote a culture of ownership, accountability, and customer focus.
• Rhythm & Routine
  • Establish, manage, and continuously improve a structured operating rhythm across sites.
  • Ensure consistency in service delivery, performance management, and operational reviews.
• Task & Controls
  • Lead recruitment planning to build a robust talent pipeline.
  • Oversee new site openings, from planning to full launch.
  • Conduct regular performance and business reviews with area managers.
  • Keep all operating manuals, training programs, and systems current.
• Customer & Partner Engagement
  • Ensure every customer receives a memorable and engaging experience.
  • Build strong relationships with retail partners to align operations with commercial objectives.
  • Deliver a consistent and engaging service environment that drives loyalty.
• Values & Leadership Behaviors
  • Act : Deliver consistently to specification with quality and precision.
  • Trust : Prioritize safety, compliance, and efficiency with minimal waste.
  • Care : Demonstrate passion for customers, teams, and retail partners.
  • Dare : Drive growth and innovation through pride in people, products, and performance.
• Leadership Style
  • Builds culture through inspiration, mentorship, and direct involvement.
  • Focused on long-term growth opportunities while maintaining day-to-day excellence.
  • Hands-on leadership—leading by example, not just by instruction.
• Experience & Skills Required
  • 5+ years’ experience in multi-site retail operations management.
  • Minimum 2 years in an area or regional management role.
  • Strong P&L ownership and commercial acumen.
  • Deep understanding of retail partnerships and customer-centric operations.
  • Proven ability to recruit, train, and develop high-performing teams.
  • Experience in launching and scaling new locations.
  • Detail-oriented, strategic, and highly people-focused.
• Cultural Fit – What they Looking For
  • I need someone who : Inspires teams and drives a positive culture of customer-focused quality and innovation.
  • Operates with vision, passion, and a “let’s go” leadership style.
  • Balances commercial growth with exceptional customer service delivery.
  • Acts as both strategist and hands-on leader.
• They don’t need someone who
  • Goes through the motions without vision or passion.
  • Lacks commercial focus or people development skills.
  • Relies solely on systems without engaging directly in operations.
  • Avoids detail, accountability, or customer connection.

Notes

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