Director IT Operations (m/f/d)

Statista; Hamburg; Hybrid; EUR 80.000 - 100.000; Vollzeit

Zusammenfassung

A leading business data platform in Hamburg is seeking a senior IT Operations Manager to drive digital workplace strategies for over 1,000 employees worldwide. The candidate should have 10+ years' experience in IT Operations, a track record of impacting costs and productivity, and should be fluent in English. The role involves managing endpoint devices, software platforms, and leading a team. This position comes with a hybrid work model and various employee perks, making it a great place to grow your career.

Leistungen

Work from abroad up to 30 calendar days a year

Hybrid work and flex-time

International team and social events

Subsidized urban mobility

Career & training opportunities

Mental health support with OpenUp

Qualifikationen

• 10+ years’ experience in comparable roles in IT Operations for distributed organizations.
• Proven track record in delivering measurable impact on operating costs and end user productivity.
• Strong expertise in designing and operating processes and tooling for service request management.

Aufgaben

• Develop and promote the digital workplace strategy for more than 1,000 Statista employees.
• Steer provisioning of all physical endpoint devices and global enterprise software platforms.
• Drive continuous improvement of costs, performance and reliability.

Kenntnisse

Experience in IT Operations

Cost management

Service request management

AI solutions delivery

Communication skills

Fluency in English

Jobbeschreibung

At Statista, we’re all about facts and data, for we are the world's leading business data platform. By providing reliable and easy-to-use data as well as various data analytics products and services, we empower people worldwide to make fact-based decisions.

Founded in Hamburg in 2007, we have quickly grown into a global company with offices in major cities such as London, New York, Berlin and Tokyo. And we still have a lot of plans. Our constant growth does not only prove our success, but also keeps creating new development and career opportunities for our employees.

We value and celebrate our diverse culture. You are welcome here for who you are, no matter where you come from, what you look like, or whether you prefer bar graphs to pie charts. Your story matters – keep writing it as part of our team.

Are you ready to join us?

Your role

• Develop and promote the digital workplace strategy for more than 1.000 Statista employees worldwide
• Steer provisioning and operations of all physical endpoint devices, office network and global enterprise software platforms
• Manage company-wide software license and operations costs, streamline software asset portfolio
• Maintain and evolve reliable, lean and highly responsive routines for employee service requests for user, device and software provisioning
• Evolve AI ecosystem and governance for internal productivity gains
• Drive continuous improvement of costs, performance and reliability
• Ensure security, compliance and business continuity in operations processes, systems and endpoints
• Disciplinary leadership five teams and about 35 team members

Your profile

• 10+ years’ experience in comparable roles in IT Operations for distributed organizations
• Proven track record in delivering measurable impact on operating costs and end user productivity
• Strong expertise in designing and operating processes and tooling for service request management
• Hands-on experience in delivering AI solutions for productivity wins both within Operations and for enabling business functions
• Good communication skills, capable to win buy-in of senior management for standardization and policy compliance
• Fluent in English; German language skills are a plus

What we offer

In addition to our great team, culture, and our shared goal of empowering people with data, there are many other things that make Statista a great place to work! Join us and benefit from:

• Work from abroad up to 30 calendar days a year
• Hybrid work and flex-time
• International team and social events
• Subsidized urban mobility and access to fitness and wellness options
• Free access to Perplexity Enterprise and all its amazing functionalities
• Career & training opportunities
• Attractive locations and modern offices
• Mental health support with OpenUp

Some of the benefits listed here apply only to the German entity and to Junior-level roles or above.