DIRECTOR CUSTOMER ENGAGEMENT EMEA

Belden; Stuttgart; Hybrid; EUR 90.000 - 120.000; Vollzeit

Zusammenfassung

A leading connectivity solutions provider is seeking a Customer Engagement Director EMEA to enhance customer experience. The role involves leading teams, optimizing processes, and driving customer engagement strategies. Ideal candidates will have a strong leadership background, a customer-centric mindset, and experience in digital transformation. This position is hybrid, based in Stuttgart, and offers flexible working hours along with comprehensive employee benefits.

Leistungen

Flexible working hours

Employee stock purchase plan

Parental leave benefits

Paid leave for volunteer work

Multiple training opportunities

Qualifikationen

• Proven experience in a senior leadership role focused on customer engagement.
• Strong understanding of customer journey mapping and best practices.
• Exceptional communication and negotiation skills.

Aufgaben

• Champion a customer-centric culture within the organization.
• Lead and mentor high-performing teams for key customer engagement activities.
• Optimize customer-facing processes for efficiency and quality.

Kenntnisse

Customer-centric mindset

Leadership and team development

Analytical skills

Communication and interpersonal skills

Digital transformation experience

Ausbildung

Bachelor's or Master's degree in Business Administration, Engineering, or related field

Jobbeschreibung

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Propel your career surrounded by a diverse team of innovative, goal-oriented individuals who are pursuing the next generation of connectivity solutions. At Belden, you’ll participate in work that will challenge you and position you to excel. You’ll collaborate with colleagues from around the world, gaining exposure to a broad base of expertise and perspectives.

Together, we’ll continue on a journey of innovation, creating a connected world and paving the way for automation. Join us and let’s build the future.

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CUSTOMER ENGAGEMENT DIRECTOR EMEA

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• Place: Venlo (NL) or Stuttgart (GE)
• Type: Hybrid, full-time
• Level: Senior

Within Belden’s Commercial Operations Team, the Customer Engagement Director is responsible for orchestrating an exceptional, consistent customer experience throughout the customer journey. From initial inquiry and quote processing to order entry, order management, and repair/warranty support, this role drives optimal customer engagement and maximum operational efficiency. You will lead and develop high-performing teams, champion the adoption of digital tools, and continuously improve processes to meet Belden's growth targets and elevate customer satisfaction. Your strategic vision and leadership will ensure that every customer interaction reinforces Belden’s commitment to excellence and innovation.

You will make an impact in the following way:

• Champion a customer‑centric culture across the organization and develop capabilities for exceptional customer interaction.
• Lead, mentor, and develop high-performing teams responsible for key customer engagement activities, including quoting, order entry, order management, and post‑sales support.
• Ensure seamless and consistent customer experience throughout the entire lifecycle, from pre‑sales information (quotes, pricing, availability) to post‑sales order management (order status, order entry, delivery, repair/warranty).
• Optimize customer‑facing processes (quotes, orders, inquiries) and drive continuous improvement initiatives to enhance efficiency and quality.
• Leverage digital tools and innovative solutions to improve customer engagement and operational performance.
• Define, monitor, and report KPIs for customer experience, engagement quality, and process effectiveness.
• Collaborate cross‑functionally to integrate processes and strengthen customer relationships, supporting growth and retention goals.
• Drive customer relationship development strategies to support Belden's growth targets and enhance customer retention and loyalty.

What you will bring:

• Completed bachelor’s or master’s degree in Business Administration, Engineering, or a related field.
• A strong customer‑centric mindset with a passion for delivering outstanding customer experiences.
• Proven experience in a senior leadership role focused on customer engagement, customer care, or commercial operations.
• Demonstrated ability to lead, develop, and inspire high-performing teams.
• Strong understanding of customer journey mapping, customer experience best practices, and operational efficiency principles.
• Experience with digital transformation initiatives and leveraging technology to enhance customer interactions and streamline processes.
• Excellent analytical skills with the ability to establish and interpret KPIs to drive continuous improvement.
• Exceptional communication, negotiation, and interpersonal skills, with the ability to collaborate effectively with diverse internal and external stakeholders.
• Proficiency in English (written and verbal); additional languages are a plus.

Let’s Write the Next 100 Years Together.
Join a global community striving to improve connectivity and security. We offer you hybrid and remote work practices where feasible, flexible working hours, an employee stock purchase plan, parental leave benefits, paid leave for volunteer work in your community, multiple and frequent training opportunities, professional talent management and succession planning, corporate health and well-being initiatives and a work culture which includes commitment to diversity, equity, inclusion and sustainability.

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These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job.