Digital Trust and Safety Specialist with Serbian and English - Relocation to Sofia

TELUS Digital Bulgaria; Remote; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading customer experience company is seeking a Digital Trust and Safety Specialist in Sofia. You will review user-generated content for compliance and identify potential risks. Ideal candidates are fluent in Serbian with a B2 level in English. We offer a stable job with a competitive salary, training, and relocation support for those coming from outside Bulgaria.

Leistungen

Fully paid training

Stable job and career development opportunities

Attractive salary

Additional health insurance

Employee referral bonuses

Financial support during relocation

Qualifikationen

• Fluent in Serbian.
• B2 or higher English language skill.

Aufgaben

• Review user-generated back-office information for compliance.
• Take appropriate action on guideline violations.
• Stay updated on policies for accurate implementation.
• Identify patterns to address risks.

Kenntnisse

High attention to detail

Comfortable processing sensitive information

Strong organizational skills

Experience investigating fraud or spam

Jobbeschreibung

*Please note that these positions are based in Sofia, Bulgaria. Relocation assistance is available only for candidates who already possess the required work permit for non-EU citizens, allowing them to live and work in Bulgaria.

Career Opportunity

Are you ready to take the next step in your career and achieve your next challenge? If your answer is YES – join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria! As aDigital Trust and Safety Specialist withSerbian and English, you will:

• Review user-generated back-office information, which may include sensitive or potentially disturbing content, and ensure compliance with established policies
• Take prompt and appropriate action on information that violates guidelines or poses risks
• Stay updated on internal policies to ensure accurate implementation
• Identify and analyze patterns to proactively address potential risks

We’re looking for someone with:

• High attention to detail
• Comfortable processing sensitive information
• Strong ability to defend decisions and provide context with logical reasoning
• Ability to identify patterns in behavior to enhance decision-making
• Strong organizational and time management skills to deal with shifting priorities and high volumes of work
• Experience investigating fraud, spam, or other types of inappropriate information is an asset

Required qualifications:

• Fluent inSerbian
• B2 or higherEnglishlanguage skill

In return, we will give you:

• Fully paid training
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses
• Financial support during relocation for candidates located outside of Bulgaria (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)

With the provided opportunity, you'll enjoy all the benefits from our incredible TELUS Tower office in Sofia - such as top location in the city center, personal gym, relax and gaming areas, and the possibility to be part of an amazing team!

Does it sound like the perfect job for you? Apply now!

About us:

TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,000 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.