Deutschsprachige Kundenservice in Griechenland (m / w / d) - Finanzen / Bankwesen

Teleperformance; Hannover; Remote; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A leading Mobile Bank service provider is seeking a German-speaking Customer Service Specialist to support customers via phone, chat, and email. This role involves preventing fraud, maintaining customer satisfaction, and building strong relationships. Candidates should have excellent communication skills and a willingness to relocate to Athens, Greece. The company offers competitive salary, relocation support, and opportunities for professional growth.

Leistungen

Support for your relocation to Greece

Competitive monthly salary plus two extra salaries per year

Health benefits and various discounts

Free online Greek language courses

Opportunities for professional growth and development

Qualifikationen

• Experience in customer service or customer-facing roles is preferred.
• Must hold EU citizenship, EU passport, or valid work permit for Greece.
• Willingness to relocate to Athens, Greece, or be a local candidate.

Aufgaben

• Support customers via phone, chat, and email.
• Prevent fraud, protect data, and safeguard customers.
• Act as an ambassador of our client.
• Track and follow cases to ensure timely resolution.
• Maintain high customer satisfaction.
• Build and sustain strong, professional relationships with all partners.

Kenntnisse

Fluency in German

Excellent written and spoken English skills

Exceptional communication

Problem-solving abilities

Computer literacy

Tools

CRM tools

Jobbeschreibung

Join our Anti-Financial Crime Customer Experts team to prevent fraud, protect data, and safeguard the customers of a leading Mobile Bank.

TP in Greece collaborates with a leading Mobile Bank, helping you manage your bank account on-the-go, track expenses, and set aside money in real-time.

We are seeking a German-speaking Customer Service Specialist to support German-speaking customers.

As part of the Customer Service team, you will be the frontline of the bank for the German-speaking market, providing excellent customer experience. You will not only be the first support layer but also play a key role in preventing fraud, protecting data, and safeguarding customers!

What you will do:

• Support customers via phone, chat, and email
• Prevent fraud, protect data, and safeguard customers
• Act as an ambassador of our client
• Track and follow cases to ensure timely resolution
• Maintain high customer satisfaction
• Build and sustain strong, professional relationships with all partners, showing empathy at all times
• Work towards achieving targets set by the client and internal goals

What you will bring:

• Fluency in German
• Excellent written and spoken English skills
• Exceptional communication, soft skills, and problem-solving abilities
• Computer literacy and tech-savviness; experience with CRM tools is a plus
• Ability to work effectively under stressful situations with customers
• Experience in customer service or customer-facing roles is preferred
• A positive attitude, willingness to learn, and reliability are essential
• Must hold EU citizenship, EU passport, or valid work permit for Greece
• Willingness to relocate to Athens, Greece, or be a local candidate

What we offer:

• Support for your relocation to Greece, including flight expenses, hotel accommodation, and assistance with house searching (at no cost to you)
• Competitive monthly salary plus two extra salaries per year
• Referral program with bonuses for bringing friends
• Health benefits and various discounts
• Full training provided by certified instructors
• Opportunities for professional growth and development
• Participation in events, community, and social responsibility initiatives
• Free online Greek language courses
• Modern premises with relaxing break areas
• Work for a Great Place to Work-Certified Company that values diversity

Additionally, this role offers a great chance to advance your career in a multinational environment, gaining valuable experience while representing a top global brand. Our company promotes diversity and provides equal opportunities regardless of gender, ethnicity, religion, culture, or age.

Find out more

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Kundenberater, Kundenservice, Kundenberatung, Quereinsteiger, Teilzeit, Vollzeit, Vertrieb, Büro, call center, customer service, customer support, German speaker, German speaking, deutsch