Desktop Support Technician

Sharp Brains; Seelze; Vor Ort; EUR 45.000 - 55.000; Vollzeit

Zusammenfassung

A technology services company in Niedersachsen is seeking a Desktop Analyst for onsite services. The role requires 2-4 years of experience in onsite support and includes managing desktop devices, handling incidents, and providing maintenance throughout the device lifecycle. The ideal candidate will be proficient in Windows 10 OS, service management tools, and possess skills in remote support tools. This role will also require monitoring security compliance and offering VIP support as needed.

Qualifikationen

• 2-4 years of experience in Onsite support.
• Experience with Service management tool (e.g., ServiceNow).
• Good expertise in EUC tools and remote support tools.

Aufgaben

• Manage Desktop Devices incidents through to resolution.
• Provide support and maintenance on Desktop Devices for their lifecycle.
• Monitor security profiles and anti-virus software.

Kenntnisse

Onsite support

Windows 10 OS knowledge

Desktop device management

Service management tools

MS Office and Outlook

VPN and mobile device support

Incident management

Jobbeschreibung

Role: End User Computing (Desktop Analyst) L1-Onsite services

Experience/Skills:

• 2-4 years of experience in Onsite support
• Knowledge and experience on windows 10 OS
• Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
• Manage IMAC and desk side support services.
• Manage hard and soft break fix services for laptops and desktops.
• Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).
• Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.
• Experience with Service management tool – ex – Service now
• Should have good expertise on EUC tools, remote support tools, MS office and outlook.
• Preferable to have a good understanding of Lync, VPN, and mobile device support.
• Analyze Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation.
• Ensure that each Desktop Device is installed with the appropriate Desktop image.
• Manage Desktop Devices (hardware and software) incidents through to
• Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
• Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team unavailable like for MI calls.
• Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
• Good to have – knowledge in AD and smart hands and feet support.
• Good to have – knowledge and experience of supporting MAC devices and