Desktop Engineer L1

Iron Systems, Inc; Regensburg; Hybrid; EUR 38,000 - 52,000; Full time

Job summary

Iron Systems, Inc is seeking an IT Support Specialist in Regensburg to provide onsite and remote end-user support across locations. You will deliver PC, VDI Host, and mobile device support in line with service requirements.

The role covers printing, break-fix, device swaps, IMAC, and deployment of new technology, plus user training. You will assist in IT asset management, support VIP users, and help with network/server tasks under SME guidance.

Qualifications

• Hands-on support for Windows 10/11 and Office 365 environments.
• Experience with PC hardware troubleshooting and peripherals.
• Installing, upgrading, and deploying Office applications.
• Dell laptops/desktops hardware issues knowledge.
• VPN connectivity troubleshooting and remote access.
• MDM and Intune Autopilot deployment experience.
• Experience with data migration tools and OneDrive.
• Basic network and server administration knowledge.
• Strong verbal and written communication in English and German.
• Willingness to work onsite in Regensburg, Germany.

Responsibilities

• Provide onsite and remote end-user support across locations.
• Deliver PC, VDI Host, and Mobile Device Support per service requirements.
• Provide printing service support and troubleshoot print/scan issues.
• Manage break-fix activities for hardware and software incidents.
• Perform device swaps and IMAC for PCs, laptops, and peripherals.
• Assist with desktop apps and local installations when remote deployment fails.
• Facilitate new technology deployments, including device setup and user training.
• Support VIP users and meeting-room technology.
• Assist IT asset management, inventory control, and asset return processes.
• Coordinate loan and tracking of IT equipment.
• Support business events and end-user workplace technology needs.
• Document service activities and close tickets with updates.

Skills

Windows 10/11 admin

Troubleshooting

PC hardware knowledge

MS Office upgrades

Dell laptops/ desktops hardware

VPN troubleshooting

Mobile Device Management

Imaging with Autopilot/Intune

Data migration tools

OneDrive knowledge

Network & Server basics

English & German communication

Tools

SCCM

Office 2016 upgrades

Windows certification

MAC/iOS knowledge

Job description

• Provide onsite and remote support to end users across assigned locations.
• Deliver PC, VDI Host (user-facing), and Mobile Device Support in line with defined service requirements.
• Provide Printing Service Support and troubleshoot print and scanning device issues.
• Manage break-fix activities for hardware and software incidents.
• Perform device swaps and IMAC (Install, Move, Add, and Change) activities for PCs, laptops, and peripherals.
• Support desktop applications and local software installations when remote deployment is unsuccessful.
• Facilitate new technology implementations, including device setup, configuration, and user training.
• Support VIP users and provide dedicated meeting-room technology support.
• Assist in IT asset management, inventory control, and asset return processes.
• Coordinate the loan and tracking of IT equipment and accessories.
• Support business events and end-user workplace technology requirements.
• Provide hands-and-feet support for network and server teams under SME/SOP guidance.
• Install, inspect, test, and troubleshoot wiring, cables, and connectivity issues as required.
• Document service activities, maintain accurate records, and complete all administrative tasks associated with assigned tickets.
• Ensure timely acceptance, execution, and closure of service requests with appropriate status updates and sign-offs.
• Promote user awareness by sharing IT best practices, tips, and troubleshooting guidance.
• Maintain, upgrade, and replace hardware and software systems as required.

Key Responsibilities

• Provide onsite and remote support to end users across assigned locations.
• Deliver PC, VDI Host (user-facing), and Mobile Device Support in line with defined service requirements.
• Provide Printing Service Support and troubleshoot print and scanning device issues.
• Manage break-fix activities for hardware and software incidents.
• Perform device swaps and IMAC (Install, Move, Add, and Change) activities for PCs, laptops, and peripherals.
• Support desktop applications and local software installations when remote deployment is unsuccessful.
• Facilitate new technology implementations, including device setup, configuration, and user training.
• Support VIP users and provide dedicated meeting-room technology support.
• Assist in IT asset management, inventory control, and asset return processes.
• Coordinate the loan and tracking of IT equipment and accessories.
• Support business events and end-user workplace technology requirements.
• Provide hands-and-feet support for network and server teams under SME/SOP guidance.
• Install, inspect, test, and troubleshoot wiring, cables, and connectivity issues as required.
• Document service activities, maintain accurate records, and complete all administrative tasks associated with assigned tickets.
• Ensure timely acceptance, execution, and closure of service requests with appropriate status updates and sign-offs.
• Promote user awareness by sharing IT best practices, tips, and troubleshooting guidance.
• Maintain, upgrade, and replace hardware and software systems as required.

Requirements & Skills:

• Expertise on windows 10/11 administration.
• Good troubleshooting skills on MS Office, O365, Internet Explorer and other Operating system related issues.
• Knowledge of PC and peripheral Hardware troubleshooting (including print & scanning devices).
• Hands on Experience on MS Office upgrades / deployments.
• Working knowledge on Dell laptops/Desktops hardware issues.
• Troubleshooting Office issues.
• Knowledge in troubleshooting VPN related issues.
• Mobile Device Management support.
• Experience on Windows Imaging process using deployment method( Autopilot, Intune , customization )
• Experience in Data Migration tools and O365 One drive.
• Knowledge on one drive.
• Basic knowledge of Network and Server Administration.
• Good communication skills.
• Verbal and written proficiency in Native + English language.

Good-to-Have Skills

• SCCM Knowledge ( Basic L1 )
• Experience on Office 2016 upgrades / Deployments ( Limited to Windows Installer (MSI), security and Non security updates )
• Microsoft windows 10/11 Certification.
• MAC iOS Knowledge

Additional Requirements

• EUC L1 side experience; Windows 10/11, MS Teams.
• Conversational German; site-visit staff bilingual (DE + EN).
• Plant, refinery or chemical-park experience.
• Own laptop, console/patch cables, tools, licensed antivirus.
• Registered workers with valid work authorization.