Information Technology Support Specialist

Sharp Brains; Ennepetal; Vor Ort; EUR 42.000 - 52.000; Vollzeit

Zusammenfassung

Sharp Brains is seeking an experienced IT Desktop Support Specialist to manage end-to-end support for desktops and laptops in a corporate environment. You will troubleshoot hardware, software, and connectivity, and handle IMAC tasks for end-user devices.

The role includes device lifecycle management, imaging, and vendor replacements. You will deliver support with SCCM, Intune and ServiceNow for asset tracking, ticket resolution, and remote assistance, while ensuring policy-compliant software

Qualifikationen

• Experience delivering end-to-end desktop and laptop support in a corporate IT environment.
• Familiarity with Windows OS environments and MAC handling basics.
• Proficient in incident, problem, and service request handling per ITIL practices.

Aufgaben

• Provide end-to-end technical support for desktops and laptops including troubleshooting hardware and software issues.
• Perform IMAC tasks and break/fix activities for end-user devices.
• Manage device lifecycle: configuration, imaging, and vendor hardware replacements.
• Deliver support using SCCM, Intune and ServiceNow for asset tracking, ticket resolution and remote assistance.
• Install, update and patch approved software following IT policy and security guidelines.
• Provide remote and deskside support, supporting MS Office, Outlook and VPN clients.
• Ensure security compliance, antivirus monitoring and desktop policy enforcement.
• Act as onsite VIP contact during outages or escalations and assist with printers, scanners, and peripherals.
• Assist with Active Directory tasks and basic user account management; maintain incident documentation.

Kenntnisse

End-user support

Active Directory

ITIL processes

Remote and deskside support

Windows OS

Mobile device support

Tools

SCCM

Intune

ServiceNow

VPN clients

MS Office/Outlook

Jobbeschreibung

1. Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.

2. Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.

3. Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.

4. Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.

5. Administered approved software installations, updates, and security patching in coordination with IT policies.

6. Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.

7. Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.

8. Offered VIP support and acted as the primary onsite contact during critical escalations or outages.

9. Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.

10. Assisted with Active Directory tasks, basic user account management, and smart hands support. 11. Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.

12. Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.

13. Followed ITIL practices for incident, problem, and service request management in corporate environments.