Desktop Engineer L1

Iron Systems, Inc; Oberhausen; Hybrid; EUR 32,000 - 52,000; Full time

Job summary

Iron Systems, Inc. is seeking an IT Support Technician to provide both onsite and remote end-user support across assigned locations in Germany. The role focuses on PC, VDI host, and mobile device support aligned with service requirements and IT asset management.

You will assist with printing, networking, and software deployments, including Office upgrades, Windows imaging, and VPN troubleshooting. Knowledge of German and English communication is essential for user training and collaboration.

Qualifications

• Experience administering Windows 10/11 environments.
• Strong troubleshooting for MS Office, O365, and related OS issues.
• Knowledge of PC and peripheral hardware troubleshooting including print/scan devices.
• Hands-on experience with Office upgrades/deployments.
• Experience with Dell laptops/desktops hardware issues.
• Familiar with VPN issues and mobile device management.
• Knowledge of Windows Imaging (Autopilot/Intune) deployment methods.
• Experience with data migration tools and OneDrive.

Responsibilities

• Provide onsite and remote support to end users across assigned locations.
• Deliver PC, VDI Host (user-facing), and Mobile Device Support as per service requirements.
• Provide Printing Service Support and troubleshoot print/scanning issues.
• Manage break-fix activities for hardware and software incidents.
• Perform device swaps and IMAC activities for PCs, laptops, and peripherals.
• Support desktop applications and local software installations when remote deployment fails.
• Facilitate new technology implementations including device setup and user training.
• Support VIP users with dedicated meeting-room tech support.
• Assist in IT asset management and asset return processes.
• Coordinate loan and tracking of IT equipment and accessories.
• Support business events and end-user workplace technology needs.
• Provide hands-on support for network and server teams under SME/SOP guidance.
• Install, inspect, test, and troubleshoot wiring, cables, and connectivity issues as required.
• Document service activities and maintain accurate records for tickets.

Skills

Windows admin

MS Office / O365

VPN troubleshooting

MDM support

Hardware troubleshooting

Communication skills

German language

English language

Tools

SCCM (Basic)

Intune / Autopilot

Windows Imaging (MDT/OSD)

Job description

• Provide onsite and remote support to end users across assigned locations.
• Deliver PC, VDI Host (user-facing), and Mobile Device Support in line with defined service requirements.
• Provide Printing Service Support and troubleshoot print and scanning device issues.
• Manage break-fix activities for hardware and software incidents.
• Perform device swaps and IMAC (Install, Move, Add, and Change) activities for PCs, laptops, and peripherals.
• Support desktop applications and local software installations when remote deployment is unsuccessful.
• Facilitate new technology implementations, including device setup, configuration, and user training.
• Support VIP users and provide dedicated meeting-room technology support.
• Assist in IT asset management, inventory control, and asset return processes.
• Coordinate the loan and tracking of IT equipment and accessories.
• Support business events and end-user workplace technology requirements.
• Provide hands-and-feet support for network and server teams under SME/SOP guidance.
• Install, inspect, test, and troubleshoot wiring, cables, and connectivity issues as required.
• Document service activities, maintain accurate records, and complete all administrative tasks associated with assigned tickets.
• Ensure timely acceptance, execution, and closure of service requests with appropriate status updates and sign-offs.
• Promote user awareness by sharing IT best practices, tips, and troubleshooting guidance.
• Maintain, upgrade, and replace hardware and software systems as required.

Key Responsibilities

• Provide onsite and remote support to end users across assigned locations.
• Deliver PC, VDI Host (user-facing), and Mobile Device Support in line with defined service requirements.
• Provide Printing Service Support and troubleshoot print and scanning device issues.
• Manage break-fix activities for hardware and software incidents.
• Perform device swaps and IMAC (Install, Move, Add, and Change) activities for PCs, laptops, and peripherals.
• Support desktop applications and local software installations when remote deployment is unsuccessful.
• Facilitate new technology implementations, including device setup, configuration, and user training.
• Support VIP users and provide dedicated meeting-room technology support.
• Assist in IT asset management, inventory control, and asset return processes.
• Coordinate the loan and tracking of IT equipment and accessories.
• Support business events and end-user workplace technology requirements.
• Provide hands-and-feet support for network and server teams under SME/SOP guidance.
• Install, inspect, test, and troubleshoot wiring, cables, and connectivity issues as required.
• Document service activities, maintain accurate records, and complete all administrative tasks associated with assigned tickets.
• Ensure timely acceptance, execution, and closure of service requests with appropriate status updates and sign-offs.
• Promote user awareness by sharing IT best practices, tips, and troubleshooting guidance.
• Maintain, upgrade, and replace hardware and software systems as required.

Requirements & Skills:

• Expertise on windows 10/11 administration.
• Good troubleshooting skills on MS Office, O365, Internet Explorer and other Operating system related issues.
• Knowledge of PC and peripheral Hardware troubleshooting (including print & scanning devices).
• Hands on Experience on MS Office upgrades / deployments.
• Working knowledge on Dell laptops/Desktops hardware issues.
• Troubleshooting Office issues.
• Knowledge in troubleshooting VPN related issues.
• Mobile Device Management support.
• Experience on Windows Imaging process using deployment method( Autopilot, Intune , customization )
• Experience in Data Migration tools and O365 One drive.
• Knowledge on one drive.
• Basic knowledge of Network and Server Administration.
• Good communication skills.
• Verbal and written proficiency in Native + English language.

Good-to-Have Skills

• SCCM Knowledge ( Basic L1 )
• Experience on Office 2016 upgrades / Deployments ( Limited to Windows Installer (MSI), security and Non security updates )
• Microsoft windows 10/11 Certification.
• MAC iOS Knowledge

Additional Requirements

• EUC L1 side experience; Windows 10/11, MS Teams.
• Conversational German; site-visit staff bilingual (DE + EN).
• Plant, refinery or chemical-park experience.
• Own laptop, console/patch cables, tools, licensed antivirus.
• Registered workers with valid work authorization.