Information Technology Support Specialist

Sharp Brains Recruitment; Hamburg; On-site; EUR 40,000 - 55,000; Full time

Job summary

A leading recruitment firm in Hamburg seeks an experienced IT Support Specialist to provide end-to-end technical support for desktop and laptop systems. Responsibilities include troubleshooting hardware and software issues, managing device lifecycles, and ensuring compliance with security protocols. The ideal candidate should have experience with tools such as SCCM, Intune, and ServiceNow, and must demonstrate familiarity with ITIL practices. This is a great opportunity to engage in dynamic problem-solving within a professional environment.

Responsibilities

• Provide end-to-end technical support for desktop and laptop systems.
• Handle IMAC activities and break/fix tasks for end-user devices.
• Manage the full lifecycle of desktop devices.
• Deliver support using tools like SCCM, Intune, and ServiceNow.
• Ensure compliance with security protocols and desktop policy enforcement.
• Offer VIP support and act as primary onsite contact during critical issues.

Skills

Technical support

Troubleshooting

SCCM

Intune

ServiceNow

Active Directory

MS Office

VPN support

ITIL practices

Job description

Responsibilities

• Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
• Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
• Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
• Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
• Administered approved software installations, updates, and security patching in coordination with IT policies.
• Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
• Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
• Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
• Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
• Assisted with Active Directory tasks, basic user account management, and smart hands support.
• Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
• Demonstrated familiarity with Windows OS environments, mobile device support, and basic ITIL practices.
• Followed ITIL practices for incident, problem, and service request management in corporate.