Desktop Support Specialist

SISL Global; Hannover; On-site; EUR 42,000 - 54,000; Full time

Job summary

SISL Global is seeking an IT/Desktop Support specialist to be the primary site IT contact in Hannover, coordinating with remote engineering teams and service partners.

The role covers onsite end-user support, hardware deployment, build/refresh cycles, and incident management, with emphasis on customer service and accurate ITSM records.

Qualifications

• 3-5+ years of Desktop Support / EUC experience.
• Strong Windows 10/11, Office 365 and Active Directory knowledge.
• Hardware and software troubleshooting expertise.
• Experience with ServiceNow or similar ITSM tools.
• Strong customer service and communication skills.

Responsibilities

• Provide onsite desktop and end-user support.
• Hardware break-fix and device deployment activities.
• Laptop/Desktop build, installation and refresh programmes.
• Incident and service request management.
• Application troubleshooting and user support.
• Mobile device and printer support.
• Support major technology changes and rollout activities.
• Vendor coordination and site support activities.
• Maintain accurate ITSM documentation and ticket hygiene.
• Stakeholder engagement with local business users and leadership.

Skills

Desktop support

Windows 10/11

Office 365

Active Directory

Customer service

Communication

Stakeholder engagement

Tools

ServiceNow

Job description

The role requires a strong customer-focused individual capable of acting as the primary IT contact for the site while coordinating with remote support and engineering teams.

Key Responsibilities

• Provide onsite desktop and end-user support.
• Hardware break-fix and device deployment activities.
• Laptop/Desktop build, installation and refresh programmes.
• Incident and service request management.
• Application troubleshooting and user support.
• Mobile device and printer support.
• Support major technology changes and rollout activities.
• Vendor coordination and site support activities.
• Maintain accurate ITSM documentation and ticket hygiene.
• Stakeholder engagement with local business users and leadership.

Required Skills

• 3-5 + years of Desktop Support / EUC Support experience.
• Strong Windows 10/11, Office 365 and Active Directory knowledge.
• Hardware and software troubleshooting expertise.
• Experience with ServiceNow or similar ITSM tools.
• Strong customer service and communication skills.
• Experience supporting users in enterprise or financial services environments is highly preferred.